Account Manager; Corporate

Location:
London, Manchester, Bristol, Birmingham

Building on our continued success, we’re looking for an Account Manager to drive revenue growth and unlock new commercial opportunities in the Media Technology and Communications vertical, focussed on driving value for customers which require a higher degree of intimacy with more complex solutions or integrations.

You’ll take full ownership of a portfolio of existing customers, focusing on retention, expansion, and consistently exceeding revenue and growth targets. This is a highly commercial role where you’ll build strong, multi-level relationships, gain a deep understanding of your customers businesses, and influence key decision-makers.

You’ll lead all commercial and contractual discussions, create and deliver winning account plans, and identify and convert upsell and cross‑sell opportunities in a competitive market. Working closely with acquisition, business development, and delivery teams, you’ll bring the BT growth story to life and maximise the value of our market‑leading network.

As a driven sales professional, you’ll champion cutting‑edge technology, deliver outstanding customer experiences, and turn opportunity into measurable results—while staying ahead of tostring industry trends and new propositions.

• Be the superhero of your accounts – build long‑term, profitable descoberta…
• Get under the skin of your customers business: understand their goals, dreams, and transformational roadmap
• Craft account plans so sharp they slice through the competition and show exactly why BT rocks
• Use your wizard‑level knowledge of BT products and services to deliver complex, commercially savvy solutions – keeping customers happy while looking like a genius
• Make customers love you: boost satisfaction and Net Promoter Scores like a pro
• Own and nurture key relationships – think of yourself as the ultimate connector and strategist rolled into one
• Drive new business like a sales ninja: manage budgets, target wins, and turn opportunities into results with autonomy and flair
• Never stop learning: be fully up to speed on our portfolio so you can pitch value propositions with confidence (and maybe a mic drop)
Keep your Sales Compass metrics shining bright – because winning is fun, but winning with style is better

• Account Management:
  Ability to retain, grow, and develop a portfolio of existing customer accounts.
• Revenue Growth:
  Drive new product revenue and achieve business targets.
• Strategic Planning:
  Create actionable account and win plans for growth and renewals.
• Customer Relationship Management:
  Build strong, multi-level relationships and become a trusted advisor.
• Commercial & Contract Management:
  Lead customer meetings, manage contracts, and handle commercial activity.
• CRM Proficiency:
  Accurately record and track all sales activity.
• Collaboration:
  
  Work effectively with internal teams to deliver products and services.
• Sales & Upselling:
  Identify opportunities for value‑added services and revenue growth.
• Problem‑Solving & Escalation:
  Operate within guidelines and elevate effectively when needed.

• 65% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World‑class training and development opportunities
• Option to join BT Shares Saving schemes.

Hybrid policy:
Three in the office, two remote.

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our…