VodafoneThree - Retail Sales Adviser

Location: Bristol Cribbs
Salary: £12.85 per hour
Working Hours: 20 hours per week

We’re here to build a network the UK can count on – one that connects people, places, and potential. Because no matter where you live, what your background is, or how you get online, we think everyone deserves the same chance to stay connected. With Vodafone Three, that future’s being built today. We’re creating more than the UK’s best network, helping close the digital divide, empowering communities, and driving meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares about each other, our customers, and the future we’re building. From day one, you’ll be welcomed, valued, and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change – building responsibly, investing sustainably, and creating lasting opportunities. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You'll work on real challenges with real impact across every corner of the country. Wherever you join us, whatever your role, you’ll help build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Be a part of Vodafone Three Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction.

This is where innovation meets service, and where your impact can make a real difference.

You will connect with customers in a genuine way, understanding their needs and making every interaction a positive experience. Focus on getting things right the first time while aiming to exceed your sales goals, both individually and as part of the team. See every conversation as a chance to boost customer satisfaction and add value by offering smart, tailored solutions that truly fit what they’re looking for.

• Deliver outstanding service and take personal responsibility for meeting each customer’s needs.
• Make it easy for customers by giving clear, accurate, and relevant information so they can feel confident in their decisions.
• Meet and work towards exceeding your sales targets while staying compliant with key metrics.
• Do the right thing by following all company and regulatory policies and guidelines in line with FCA (Financial Conduct Authority).
• Provide expert knowledge of Vodafone products, services, and processes and their unique selling points throughout a customer’s relationship with us.

• We are looking for people who are level‑headed and can provide customers with expert knowledge of Vodafone products, services, and processes.
• You are enthusiastic, energetic, and driven.
• You are excited about delivering exceptional service to Vodafone customers and take personal ownership for meeting their needs.
• You are able to own the end‑to‑end sales process, with the ability to identify the right opportunities for additional services.
• For the right person, it’s an amazing opportunity to work for one of the UK’s most valuable brands.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this…