Business Coordinator Safer Homes

22.5 hours per week – Actual Salary: £17,469 per annum

12-month fixed term contract

We have an opportunity for you tojoin our Home Repairs Service (HRS) supporting our Damp and Moulds team with their repairs planning. This role provides planning and scheduling services to all work streams with the HRS ensuring that our customers receive a great customer experience.

You will be working collaboratively with our operatives service manager supervisors and Contact Centreto ensure that the Safer Homes service runs smoothly.

As first point of contact for our customers you will deal with their queries alongside scheduling and allocate resources to maximise productivity and performance and work within policies criteria and our timescales.

You will be a confident and highly motivated individual with the ability to demonstrate how you have ensured customers repairs are completed right first time and to a high standard.

The ideal candidate will be highly organised and able to understand and prioritise how to plan an operatives working order to achieve this you will have a good knowledge of a variety of systems to produce data and to support compliance monitoring.

We will be reviewing applications and interviewing candidates as they are received therefore we would recommend submitting an application as soon as possible.

Please speak to your manager prior to applying for this secondment. We will need to seek your Head of Area approval to progress your application which can be dependant based on your current departments business need.

At Alliance we want to create places to live that our customers are proud to call home.

Our teams care about the lives of the people who live in our 7,000 homes. We want our customers to belong feel safe and thrive in a successful community.

Our values are what makes us tick. Our colleagues bring their AGAMEto deliver great services and to support each other to be the best they can be.

AMBITIOUS FOR ALL – We are one team aiming high for our customers.

GENUINE – We are authentic and encourage everyone to be themselves.

AWAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration.

MAKE THE DIFFERENCE – We are proactive and strive to make a positive impact.

EFFECTIVE – We are professional and can be relied on to achieve consistently good results.

We want you to be you

Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We're creating a values-led culture and want to build a truly inclusive workplace where all our colleagues have opportunities and are celebrated for making a real difference.

We welcome applications from a diverse range of talented individuals who can help us reach this goal.

We are proud to be a Disability Confident Leader. We guarantee that any individual with a disability, a member of the LGBTQ community or those from an underrepresented Ethnic group will get an interview if they match the minimum essential criteria for the role.

We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia times of the day to avoid due to childcare or caring responsibilities to name a few).

Here you can work where and how you choose – it’s about outputs rather than time spent in the office. You can work from one of our hubs, your home or by connecting to a hotspot if you're out and about.

We’ve created flexible work spaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.

Our head office in Portishead is situated by the Marina with free parking and within easy walking distance to high street shops, coffee bars, restaurants and several supermarkets. The offices are newly refurbished offering a modern agile and collaborative working environment.

If you need any support with your application please call or email and we will be happy to help.

Our People Team review and acknowledge every application we receive. Please look out for a response to your application in your inbox (this may go into your spam folder).

• 25 days annual leave plus bank holidays
• Your Alliance Day – a day off on your work anniversary
• Family Friendly Leave
• Enhanced Pension Scheme
• Health Care Cash Plan
• Learning and Development opportunities
• Discounts Portal
• Wellbeing Programme
• Make the Difference Day
• Employee Assistance Programme

Required Experience: IC

• Motivational Interviewing
• Marketing
• Microsoft Office
• Microsoft Access
• Ellucian
• Microsoft Outlook
• Microsoft Word
• Visio
• Detailing
• Microsoft Powerpoint
• Microsoft Excel
• Administrative Experience

Employment Type: Unclear

Experience: years

Vacancy: 1