Cash Supervisor

Location

Bristol, Cabot Circus

full time 40h, permanent

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

You will play a crucial role in ensuring the smooth and efficient operations of the store. You will oversee various operational activities, including inventory management, cash handling, and compliance with company policies. A key aspect of your role will be coaching and developing beauty advisors operations, ensuring they are equipped with the knowledge and skills to deliver exceptional customer service and uphold operational standards.

Your primary goal will be to maintain high cash operational standards while fostering a collaborative, motivated team environment.

• Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction and teamwork.
• Provide continuous training and development opportunities to enhance cash handling skills, selling techniques, customer service, and product knowledge.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth.
• Proactively manage employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Conduct investigations, disciplinary meetings, and other related processes.
• Foster a positive, collaborative, and creative team environment through leading by example, providing floor leadership, and challenging the team to deliver exceptional service and embrace innovation.
• Collaborate as part of a cross-department team, leveraging shared best practices to ensure an outstanding in-store customer journey.

• Oversee all cash handling procedures, including register operations, deposits, and reconciliations, ensuring financial accuracy, security, and effective cash flow management through regular audits, reviews, and team-focused training and coaching.
• Monitor and analyse KPIs related to cash management, identifying areas for improvement and implementing action plans, to inspire the team to reach operational excellence.
• Collaborate with the store team to implement loss prevention strategies, minimise theft and fraud, and ensure compliance with company policies on cash handling to maintain a secure environment.
• Identify and address operational inefficiencies, implementing solutions to optimise processes, increase productivity, reduce costs, and enhance overall store performance.

• Resolve IT or operational issues related to cash transactions, ensuring seamless daily operations, by collaborating with your team.
• Maintain store cleanliness, organisation, and visual merchandising standards to enhance the customer experience.
• Regularly monitor stock levels, particularly Minis & More items, and ensure timely replenishment.
• Maintain Sephora’s operational standards, including loss prevention, health and safety protocols, and adherence to company policies, while also holding your team accountable.

• Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.

• Proven experience in a leadership or management role within the retail industry, with in-depth knowledge of cash handling, and a strong ability to oversee cash operations, ensure operational efficiency, and coach staff in best practices for financial accuracy.
• Outstanding customer service skills, with the ability to foster relationships and deliver tailored experiences that enhance customer satisfaction.
• Strong capability to develop and guide a team, fostering both individual growth and collective performance.
• Passion for Sephora and team development, with the ability to inspire, motivate, and demonstrate resilience in a fast-paced environment.
• Strong ability to analyse store performance, drive sales, and meet financial targets, particularly in the context of cash operations and inventory management.
• Excellent communication and interpersonal skills, with a natural ability to lead and inspire a diverse team.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
• Comfortable using technology and systems to manage operations, cash handling, track sales, and support inventory management and customer engagement.
• Flexibility to work evenings, weekends, and holiday seasons as required.

Note:

This job description is a general overview and may be subject to change or modification based on the specific needs and…