Supporter Engagement and Giving Manager

Overview

Team:
Strategy and Engagement/Fundraising and Supporter Engagement. As the Supporter Engagement and Giving Manager, you will help our organisation raise steady and reliable income at an exciting time, as we embed our new brand and five-year strategy. Your main role is to build strong relationships with our donors and to give them an excellent experience. This work is essential to ensure our Supporter and Giving Programme continues to bring in the donations we need to maximise our impact.

You will lead the work to grow our donor community, managing a team of officers to deliver appeals, campaigns and stewardship activity. You will also look for new ways to connect with supporters and increase engagement across multiple communication channels.

• Lead the team to deliver the planned programme of work across acquisition, retention and stewardship
• Create and run a clear stewardship programme across all platforms to increase the long-term value of our supporters
• Organise and manage the schedule of all communications sent to donors and subscribers, ensuring alignment with our new brand and strategic priorities
• Plan and deliver campaigns and appeals across print, digital and telephone channels that engage and inspire our supporters and drive income

This role is ideal for someone who enjoys leading and developing a team to achieve shared goals and deliver high-quality fundraising campaigns. You’ll thrive on collaboration and have confidence delivering and optimising multi-channel campaigns including digital. Motivated by results, you’ll enjoy testing new ideas, using insight to improve performance and driving innovation in supporter engagement.

• Strong experience in managing a giving programme using both direct mail and digital channels
• Experience in managing staff and supporting their development
• A proven track record of creating and delivering fundraising campaigns
• Good understanding of fundraising principles, including donor engagement, recruitment, and retention

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life.

• 28 days leave per annum plus bank holidays for Full time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough
• Death in Service benefit 3 x annual Salary

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)