Area Coordinator

Do you have significant experience managing a team and delivering an efficient and professional service to customers? Then we want to hear from you!

Salary: £44,075 to £47,181 per annum

Contract Type: Permanent

Working Pattern: Full time – 37 hours per week - this role will be required to work on a rolling rota

Location: Will be based at Drayton Depot but work across our 3 Depots could be expected –Clapham, Drayton or Hop Oast (Horsham)

Start Date: Please note that this role will not commence before April 2026

The Transport Provision team is currently recruiting for an Area Coordinator to support the team based in Chichester at Drayton Depot. The role of Area Coordinator is to oversee a team of Drivers, Passenger Assistants and School Crossing Patrol colleagues to ensure the teams can operate at the highest level and deliver the best service to our local communities. We are looking for someone that has significant experience in managing teams, can oversee the delivery of the service and can prioritise resources and workloads effectively.

In this role, you will make a real difference to the service we provide, and you will have a strong sense of public service. The role is a very varied role, and no two days are the same. You will work in a collaborative and supportive working environment and enable the teams you support to thrive in their roles too. So, if this sounds like a role that fits with your experience and knowledge, then read on to find out how to apply!

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. Upon joining us you will have access to a range of benefits including the following:

For a full list, please visit our Rewards and Benefits page
.

In this role you will be responsible for overseeing the delivery of services across the Chichester area. You will line manage a small team of Assistant and Transport Coordinators who are responsible for large teams of remote staff. You will need to be able to motivate and support them with their learning and development. You will also manage employee relations caseloads and support the coordinators under your line management to resolve these accordingly.

Being able to manage a large remote team is vital and demonstratable knowledge of transport provision is a must too. It’s also important to understand legislation around health and safety, road safety procedures and the highway code to ensure you can fully support your teams.

Regular travel around the county and outside work in sometimes inclement weather may be required.

Some of the key skills, experience and knowledge required to be successful in the role include:

• Significant experience of managing an effective, efficient professional service to a range of customers.
• Ability to plan and manage resources to ensure the continual effectiveness of the Transport Provision and School Crossing Service.
• Problem Solving Skills and experience to investigate and resolve complaints.
• Strongly developed people and performance management skills to develop and motivate a team to achieve objectives and deadlines and support them when situations arise.
• Developed training skills to ensure staff have the skills and knowledge they need to deliver their service appropriately.
• Sound communication and interpersonal skills to liaise effectively with the various stakeholders and build and maintain these working relationships.
• Understanding of the client group to assist with problem solving and pragmatic decisions that meets their expectations and allow us to deliver a good customer service.
• Experience of managing and overseeing budgets to ensure resources are deployed effectively.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

The Transport Provision Team is part of the Transport Co-ordination Department. The team plans and provides passenger transport solutions. These services are…