Head of Facilities Management

Overview

CBRE is the global leader in real estate services. Global Workplace Solutions (GWS) is a CBRE division providing a complete set of services to corporate occupiers of commercial real estate across EMEA. The role is for an Area General Manager based in Bristol, working with CBRE Global Workplace Solutions, a leading global provider of integrated facilities and corporate real estate management.

Job Title:

Area General Manager

Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial and operational commitments are met and exceeded.

• Provide leadership and ensure the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded.
• Identify opportunities for strategic development of contracts to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
• Ensure that business policies and processes are effectively communicated and implemented within contracts.
• Ensure contracts promote healthy and safe working conditions and that both clients and CBRE health and safety policies are implemented across CBRE and subcontractor activities; systems operate to ensure regular review.
• Ensure optimum staffing structures across contracts, balancing cost reduction with service excellence; structures support peaks and troughs in workload, disaster recovery, and sharing of expertise across the portfolio.
• Ensure contracts are staffed by fully competent teams, appoint contract managers, ensure post holders are competent, and maintain effective succession planning.
• Collaborate with other Operational managers to develop the business, foster effective teamwork, and support colleagues.
• Develop financial plans for revenue and profit delivery, reduce WIP and debt, lower costs, drive contract growth, and ensure these are met and exceeded.
• Establish contract review, audit and control systems to meet statutory, policy and contractual commitments.
• Maintain a customer focus within all operational activities and sustain effective relationships with key client contacts.
• Promote and uphold CBRE core values.
• Provide leadership, guidance, coaching and direct support for best practice selection, training, assessment and recognition/reward.
• Support effective business communication through advice, review, leadership, and direct contribution to management meetings, briefings, forums, correspondence, reporting, and other publications.
• Support the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and mobilisation support on new contracts.
• Ensure the provision of a learning environment with appropriate training and development planning; ensure basic training needs are delivered and employees are competent and able to reach their potential.

• Accountability to the CBRE functional heads as appropriate.
• Accountable day-to-day to relevant client contacts.
• Line management responsibility for a small team, primarily comprising contract managers across a portfolio of contracts.
• Financial responsibility for the delivery of Plan commitments for the contract portfolio.

• Proven track record within the facilities management industry.
• Development and review of teams, appraisal, and application of effective people management practice.
• Excellent motivational and influencing skills with high personal integrity.
• Self-starter, confident and composed.
• Organised, able to prioritise and deliver under pressure in business-critical environments.
• Ability to balance strategic thinking with tactical delivery for client satisfaction.
• Excellent understanding of health & safety legislation.
• Ability to gain trust and support of top-level management and key client decision makers.
• Experienced client relationship manager.
• Excellent influencing and negotiation skills.
• Excellent interpersonal skills for management of people at all levels of the organisation.
• Strong financial skills.
• Ability to manage conflict and crisis situations effectively.