Operations & Workforce Manager

At Downend Health Group we are looking for Operations &Workforce Manager (approximately 30 working hours per week). The operations& Workforce Manager will provide consistent, coordinated operational management across non-clinical teams. The post holder will lead on workforce coordination, rota planning, absence management, support recruitment, and oversee non-clinical operational delivery.

Closing date for applications:
Friday, 6th February 2026

We reserve the right to close this vacancy early if wereceive sufficient applications for the role. Therefore, if you are interested,you are encouraged to submit your application as early as possible.

The Operations& Workforce Manager will have operational responsibility for non-clinical workforce coordination and processes but will not hold overall strategic or executive accountability. Strategic planning, organisational direction andhigh-level performance management remain the responsibility of the Executive Management Team.

At Downend Health Group, our teamand their wellbeing are some of our key priorities. The organisation has grownfrom humble beginnings with a skeleton staff, to a workforce of over 100employees, providing services from two purpose-built surgeries.

We are here to look after you asmuch as we are able. We have a range of policies to help staff from a Menopause Policy to resources on Mental Wellbeing. We also understand that flexibility iskey to a successful work- life balance and where possible, we offer flexibility in working patterns to accommodate your needs.

Downend Health Group know that allwork and no play isn't great for anyone - we hold social gatherings, we run sweepstakes on sporting events and deliver a monthly reward scheme that recognises employees who have gone the extra mile. We value you and your commitment to the practice and like to recognise this with small tokens of appreciation.

Our recruitment process is fast and friendly, at interview we offer a relaxed approach which we think is the best environment for you to learn a little about us and where we can get to knowyou. We wont keep you waiting long on our decision either and will respond toyou as quickly as possible. We welcome applications for our non-clinical rolesno matter what your career background.

Our workforce team is built around common goals and values, and empathy and patience are key attributes, we alsovalue your life skills which we believe are transferable to our workplace.

Operational& Workforce Management

• Plan,prepare and coordinate rotas for non-clinical teams and monitoring the effectiveness of such rotas
• Managenon-clinical staffs annual leave, sickness absence and other workforce requests through Teamnet, ensuring adequate staffing levels and service continuity
• To allocate, approve and monitor overtime for non-clinical staff, ensuring it is authorised in advance and supported by a clear operational need
• Proactively identify and resolve rota gaps, short-notice absences and day-to-day operational staffing issues
• Conduct return-to-work interviews and support absence management processes within non-clinical teams
• Ensure efficient cover arrangements during planned and unplanned staff absence

Staff Management & Support

• Provide line management support for Team Managers/Leads/Supervisors
• Managelow-level performance concerns, capability and conduct issues in line with HR policies
• Support staff wellbeing and maintain a positive, supportive working environment
• Assist with team meetings and provide operational cover where required
• Attending and participation in Senior Management Team Meetings

Recruitment,Induction & Workforce Processes

Supporting the HR Lead with:

• Non-clinical recruitment processes, including shortlisting, interviews and onboarding
• Staff inductions, probation reviews and annual appraisals
• Maintaining accurate workforce records and ensure compliance with employment policies

Administrative Oversight & Quality

• Oversee non-clinical workflows and conduct regular workflow audits to ensure efficiency and consistency
• Identify and troubleshoot operational issues across non-clinical services
• Participation in the development and implementation of new non-clinical policies, procedure sand protocols
• Reviewing and updating existing non-clinical policies, procedures and protocols
• Support continuous improvement of non-clinical systems and ways of working

Patient Experience & Communication

• Respondto and manage low-level patient dissatisfaction and complaints relating to non-clinical services, working with the Patient Experience Lead as required
• Ensure learning from patient feedback is shared appropriately and used to improve service delivery
• Actas the key point of contact for non-clinical operations across the practice
• Work closely with Executive Managers to provide operational insight and workforce intelligence

• Significant experience in non-clinical management or operational coordination, ideally within healthcare or a complex service environment.
• Proven experience…