Operations & Workforce Manager

Operations & Workforce Manager

Downend Health Group – NHS

The Operations & Workforce Manager will provide consistent, coordinated operational management across non‑clinical teams. The role is approximately 30 working hours per week and will lead on workforce coordination, rota planning, absence management, recruitment support and overall non‑clinical operational delivery.

• Plan, prepare and coordinate rotas for non‑clinical teams and monitor their effectiveness.
• Manage non‑clinical staff annual leave, sickness absence and other workforce requests through Teamnet, ensuring adequate staffing levels and service continuity.
• Allocate, approve and monitor overtime for non‑clinical staff, ensuring it is authorised in advance and supported by a clear operational need.
• Proactively identify and resolve rota gaps, short‑notice absences and day‑to‑day operational staffing issues.
• Conduct return‑to‑work interviews and support absence management processes within non‑clinical teams.
• Ensure efficient cover arrangements during planned and unplanned staff absence.
• Provide line management support for Team Managers/Leads/Supervisors.
• Manage low‑level performance concerns, capability and conduct issues in line with HR policies.
• Support staff wellbeing and maintain a positive, supportive working environment.
• Assist with team meetings and provide operational cover where required.
• Attend and participate in Senior Management Team meetings.
• Support non‑clinical recruitment processes, including shortlisting, interviews and onboarding.
• Conduct staff inductions, probation reviews and annual appraisals.
• Maintain accurate workforce records and ensure compliance with employment policies.
• Oversee non‑clinical workflows and conduct regular workflow audits to ensure efficiency and consistency.
• Identify and troubleshoot operational issues across non‑clinical services.
• Participate in the development and implementation of new non‑clinical policies, procedures and protocols; review and update existing ones.
• Respond to and manage low‑level patient dissatisfaction and complaints relating to non‑clinical services, working with the Patient Experience Lead as required.
• Ensure learning from patient feedback is shared appropriately and used to improve service delivery.
• Act as the key point of contact for non‑clinical operations across the practice.
• Work closely with Executive Managers to provide operational insight and workforce intelligence.

• Significant experience in non‑clinical management or operational coordination, ideally within healthcare or a complex service environment.
• Proven experience of rota management, workforce planning and absence management.
• Experience managing staff performance and supporting supervisors or team leads.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication skills, including handling sensitive staff and patient issues.
• Confident use of IT systems, spreadsheets and workforce management tools.

• Experience in primary care, NHS or PCN environments.
• Knowledge of HR processes, employment policies and best practice.
• Experience supporting recruitment, inductions and appraisals.
• Experience responding to patient feedback or complaints.

• Pay Scheme
  :
  Salary depending on experience
• Contract
  :
  Permanent
• Working Pattern
  :
  Part‑time (approximately 30 hours per week)
• Location
  :
  Two sites – The Willow Surgery, Hill House Road, Downend, Bristol BS16 5FJ
  and Christchurch Family Medical Centre, North Street, Downend, Bristol BS16 5SG

Friday, 6th February 2026 (Closing date – early closure possible).

This post requires a Disclosure and Barring Service (formerly CRB) check under the Rehabilitation of Offenders Act 1975 (Exceptions Order).

Interested candidates should email their application to the recruiting contact address (not included here for privacy). Submit as early as possible to improve consideration.