Head Of Operations

Vacancy Details

Vacancy No: 5466

Title:

compiler x c / build - head of operations – building products (South West) compiler x

Location:

South West UK;
Hybrid working possible.

Salary:
Competitive basic salary + excellent performance‑driven rewards.

Package:
Pension, health scheme, company bonus, car, 25 days holiday.

Our client is a well‑established international manufacturer and distributor working in the roofing, drainage and plumbing sectors. With origins dating back to the late 1940s, the business offers a strong reputation for innovation, quality and reliability, supplying a wide network of retailers, builders’ merchants and online partners across the UK, Europe, the Middle East and Africa.

The business is seeking a hands‑on Head of Operations to lead and develop the warehouse, customer service and supply chain functions, playing a key role in supporting continued high‑growth performance (circa 40% year‑on‑year). Based at their site in the South West of England, this is a senior on‑site leadership role,-next to design & implementation of scalable systems, processes and infrastructure to support future expansion.

This practical, sleeves‑rolled‑up role is well suited to someone comfortable leading a small, multi‑functional team while building the capability, structure and standards required for the next phase of growth.

• Operations & Warehouse Management
  • Lead the day‑to‑day operation of the warehouse, ensuring efficiency, accuracy and service performance.
  • Manage and develop the warehouse team (four staff), setting clear expectations and performance standards يغِ.
  • Own warehouse layouts, workflows and capacity planning as volumes increase.
  • Define sna / track, and improve warehouse KPIs including productivity, accuracy, service levels and stock integrity.
  • Support the set‑up and expansion of warehouse infrastructure, including racking, MHE and operational systems.
• Stock Control & Supply Chain
  • Oversee stock ordering and inventory management (one staff member).
  • Work closely with Sales and Finance to support demand forecasting and stock availability.
  • Manage inbound supply, including global container logistics and coordination with freight forwarders.
  • Control inventory accuracy, stock turns, obsolete stock and write‑offs.
• Customer Service & Product Support
  • Manage the customer service function (one staff member).
  • Actively support inbound customer calls, including technical and product‑related queries.
  • Develop & maintain strong product knowledge across the range to support customers and internal teams.
  • Ensure a high standard of customer communication and issue resolution.
• Compliance, Quality & Safety
  • Maintain compliance with ISO 9001 standards, including documentation and audits.
  • Ensure adherence to Fire Safety, Health & Safety and risk assessment requirements.
  • Promote a strong safety and quality culture across the operation.
• Systems, Reporting & Continuous Improvement
  • Take ownership of day‑to‑day operational systems – Net Suite ERP.
  • Ensure data accuracy across stock, orders and reporting.
  • Use Excel confidently for KPI tracking, analysis, forecasting and reporting.
  • Drive continuous improvement initiatives, implementing SOPs and scalable processes.
  • Identify, and implement system or automation improvements appropriate to a growing SME.
• Financial & Commercial Support
  • Manage & control operational costs, including labour, freight, storage and consumables.
  • Support budgeting & forecasting activities in collaboration with Finance.
  • Balance service levels with cost efficiency as the business scales.
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• Risk & Business Continuity
  • Identify operational risks and capacity constraints and implement mitigation plans.
  • Support business continuity planning for the warehouse operation.
  • Manage supplier and logistics partner performance where relevant.

• Proven experience in an operations or warehouse management role, ideally within an SME or growth environment.
• Strong people‑management and team‑development experience.
• Proficient user of Microsoft Excel.
• Solid understanding of्तर warehouse KPIs, layouts, processes and capacity planning.
• Experience managing global container logistics and international supply chains.
• Working knowledge of ISO 9001, Health & Safety and Fire Safety requirements.
• Comfortable operating in a hands‑on role within a small team.
• Experience setting up or expanding a warehouse operation (racking, MHE, systems) highly desirable.
• Strong problem‑solving and decision‑making skills.

All necessary training in relevant aspects of our client’s business will be provided along with continuous training and development opportunities.