Head Of Operations

Vacancy No 5466

Vacancy Title

HEAD OF OPERATIONS – BUILDING PRODUCTS- SOUTH WEST

Vacancy Description

Are you an experienced operations leader with a strong background in the construction sector looking to enhance your career?

If so, then this dynamic Head of Operations role with one of the world’s leading supplier of building products might be the opportunity you’ve been looking for.

The Company

Our client is a well-established international manufacturer and distributor operating within the roofing, drainage and plumbing sectors.

With origins dating back to the late 1940s, the business has built a strong reputation for innovation, quality and reliability. It supplies a wide network of retailers, builders’ merchants and online partners across the UK, Europe, the Middle East and Africa.

Focused on delivering practical, high-quality solutions supported by excellent customer service, the company offers a stable yet growing environment for professionals looking to make an impact within an internationally recognised business.

The Opportunity

The business is seeking a hands-on Head of Operations to lead and develop the warehouse, customer service and supply chain function, playing a key role in supporting continued high-growth performance (circa 40% year-on-year).

Based at their site in the South West of England, this position is the senior on-site leadership role, with responsibility for day-to-day operational performance alongside the design and implementation of scalable systems, processes and infrastructure to support future expansion.

This is a practical, sleeves-rolled-up role, well suited to someone comfortable leading a small, multi-functional team while building the capability, structure and standards required for the next phase of growth.

Main Duties and Responsibilities

Operations & Warehouse Management

* Lead the day-to-day operation of the

* warehouse, ensuring efficiency, accuracy, and service performance.

* Manage and develop the warehouse team (4 staff), setting clear expectations and performance standards.

* Own warehouse layouts, workflows, and capacity planning as volumes increase.

* Define, track, and improve warehouse KPIs including productivity, accuracy, service levels, and stock integrity.

* Support the setup and expansion of warehouse infrastructure, including racking, MHE, and operational systems.

Stock Control & Supply Chain

* Oversee stock ordering and inventory management (1 staff member).

* Work closely with Sales and Finance to support demand forecasting and stock availability.

* Manage inbound supply, including global container logistics and coordination with freight forwarders.

* Control inventory accuracy, stock turns, obsolete stock, and write-offs.

Customer Service & Product Support

* Manage the customer service function (1 staff member).

* Actively support inbound customer calls, including technical and product-related queries.

* Develop and maintain strong product knowledge across the product range to support customers and internal teams.

* Ensure a high standard of customer communication and issue resolution.

Compliance, Quality & Safety

* Maintain compliance with ISO 9001 standards, including documentation and audits.

* Ensure adherence to Fire Safety, Health & Safety, and risk assessment requirements.

* Promote a strong safety and quality culture across the operation.

Systems, Reporting & Continuous Improvement

* Take ownership of day-to-day operational systems – Net Suite ERP

* Ensure data accuracy across stock, orders, and reporting.

* Use Excel confidently for KPI tracking, analysis, forecasting, and reporting.

* Drive continuous improvement initiatives, implementing SOPs and scalable processes.

* Identify and implement system or automation improvements appropriate to a growing SME.

Financial & Commercial Support

* Manage and control operational costs, including labour, freight, storage, and consumables.

* Support budgeting and forecasting activities in collaboration with Finance.

* Balance service levels with cost efficiency as the business scales.

Risk & Business Continuity

* Identify operational risks and capacity constraints and implement mitigation plans.

* Support business continuity planning…