Shift Lead - Food Eastgate Simply Food

Shift Lead – Food – Bristol Eastgate – Simply Food

Apply for the Shift Lead – Food – Bristol Eastgate – Simply Food role at Marks and Spencer
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Under 18 disclaimer:
This job role involves working early mornings and therefore we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Unsocial premium note:
+ £3.00 p h is added on any hours worked between 22:00‑06:00.

Lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resources to Serve, Sell and Fill, and acting in the absence of the Colleague Manager.

• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate and coordinate resources to deliver operational tasks during fill and in the absence of the Colleague Manager.
• Enable all daily operational processes to be implemented efficiently across the store at the correct times.
• Coordinate the team to deliver a clean, safe and well‑presented store.
• Create a great team atmosphere that is inclusive of everyone.
• Role model the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Act as a key holder and respond to call outs as required.
• Handle responsibilities related to opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance during peripheral hours.

• Deliver great standards and service by putting the customer first.
• Act on customer feedback to deliver improvement.
• Ensure the delivery of brilliant basics.
• Coach the team to deliver excellent standards of product presentation.
• Support the delivery of plan‑A.
• Provide regular and timely feedback to line manager to support colleague performance.
• Support with the training and coaching of colleagues, maximizing digital tools and channels.
• Identify colleagues for recognition and celebrate success within the store.
• Provide feedback to BIG to improve colleague experience.
• Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and taking action.
• Role model new ways of working through the use of digital tools.
• Allocate resources efficiently to deliver processes, tasks and service ensuring activity is completed consistently and productively.
• Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectations.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across all launches, events and campaigns.

• Understand how M&S operates, its strategy, future and the role they play.
• Effectively manage own reactions and responses around change.
• Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
• Set performance objectives for self in conjunction with line manager and in line with business plans.
• Takes accountability for planning and managing own work efficiently to meet objectives.
• Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
• Build positive relationships by being a good listener and getting to know people by establishing a connection.
• Remain in control of own reactions and consider how to share perspective to create better reactions for the team.

• Support delivery of excellent customer service and KPIs across the store.
• Good level of digital capability and ability to access and utilize relevant systems.
• Good knowledge of commercial operation, brilliant basics and operational excellence.
• Current working knowledge of all VM principles.
• Strong communication skills with the ability to build relationships and work within a team.
• Good knowledge of legal requirements associated with the role of a customer assistant and when duty managing.
• Maintain high presentation standards, attention to detail and deliver on time, right first time.
• Interpret data relevant to the role.
• Demonstrate flexibility and adaptability to change.

• Customers
• Colleagues
• Store Leadership
• BIG

Mid‑Senior level

Part‑time

Management and Manufacturing

Retail