Operations & Workforce Manager

Job Summary

At Downend Health Group we are looking for an Operations & Workforce Manager (approximately 30 working hours per week) to provide consistent, coordinated operational management across non‑clinical teams. The post holder will lead on workforce coordination, rota planning, absence management, support recruitment, and oversee non‑clinical operational delivery.

For further details:

Closing date for applications:
Friday, 6th February 2026.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, you are encouraged to submit your application as early as possible.

The Operations & Workforce Manager will have operational responsibility for non‑clinical workforce coordination and processes but will not hold overall strategic or executive accountability. Strategic planning, organisational direction and high‑level performance management remain the responsibility of the Executive Management Team.

At Downend Health Group, our team and their wellbeing are some of our key priorities. The organisation has grown from humble beginnings with a skeleton staff, to a workforce of over 100 employees, providing services from two purpose‑built surgeries.

We offer support through policies including a Menopause Policy and resources on Mental Wellbeing. We recognise that flexibility is key to a successful work‑life balance and where possible, we offer flexible working patterns to accommodate your needs.

We hold social gatherings, run sporting sweepstakes and deliver a monthly reward scheme that recognises employees who go the extra mile, with small tokens of appreciation.

Our recruitment process is fast and friendly, with a relaxed interview environment. We welcome applications for our non‑clinical roles regardless of career background; empathy and patience are key attributes we value.

Pay scheme:
Other
Salary:
Depending on experience

Contract:

Permanent
Working pattern:
Part‑time

The Willow Surgery
Hill House Road, Downend
Bristol
BS16 5FJ

Christchurch Family Medical Centre
North Street, Downend
Bristol
BS16 5SG

Operational & Workforce Management

• Plan, prepare and coordinate rotas for non‑clinical teams and monitor their effectiveness.
• Manage non‑clinical staff annual leave, sickness absence and other workforce requests through Teamnet, ensuring adequate staffing levels and service continuity.
• Allocate, approve and monitor overtime for non‑clinical staff, ensuring it is authorised in advance and supported by clear operational need.
• Proactively identify and resolve rota gaps, short‑notice absences, and day‑to‑day operational staffing issues.
• Conduct return‑to‑work interviews and support absence management processes within non‑clinical teams.
• Ensure efficient cover arrangements during planned and unplanned staff absence.

Staff Management & Support

• Provide line management support for Team Managers/Leads/Supervisors.
• Manage low‑level performance concerns, capability and conduct issues in line with HR policies.
• Support staff wellbeing and maintain a positive, supportive working environment.
• Assist with team meetings and provide operational cover where required.
• Attend and participate in Senior Management Team Meetings.

Recruitment, Induction & Workforce Processes

• Support the HR Lead with non‑clinical recruitment processes, including shortlisting, interviews and onboarding.
• Manage staff inductions, probation reviews and annual appraisals.
• Maintain accurate workforce records and ensure compliance with employment policies.

Administrative Oversight & Quality

• Oversee non‑clinical workflows and conduct regular workflow audits to ensure efficiency and consistency.
• Identify and troubleshoot operational issues across non‑clinical services.
• Participate in the development and implementation of new non‑clinical policies, procedures and protocols.
• Review and update existing non‑clinical policies, procedures and protocols.
• Support continuous improvement of non‑clinical systems and ways of working.

Patient Experience & Communication

• Respond to and manage low‑level patient dissatisfaction and complaints relating to…