Customer and Trading Manager - Nightshift

Customer and Trading Manager - Night shift

Join to apply for the Customer and Trading Manager – Night shift role at Sainsbury’s.

Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers, making work more rewarding for our colleagues and shopping next‑level for every customer.

• Leading a team overnight to deliver all replenishment activities across the store whilst prioritising deliveries, organising the warehouse and replenishing shelves.
• Running a full store operation on your own overnight, responsible for the full shift and the safety and wellbeing of colleagues in store.
• Ensuring that standards are brilliant come morning so we’re ready to serve our customers.
• Managing people, performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

• Comfortable with night shift working and adaptable to the physical and mental impact of shift patterns.
• Previous line management responsibilities in a fast‑paced, operational environment.
• Resilience to deal with mental and physical demands of working nights.
• Provides brilliant customer service and coaches a team to do the same.
• Experience delivering and monitoring KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.
• Leads operations and is comfortable doing this alone in the absence of more senior management.
• Puts inclusivity at the heart of everything they do.

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast‑paced, customer‑facing environment – you’ve motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills – you’ve taken responsibility for store operations in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs – whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
• Has managed employee relations issues, including performance and absence management.
• Desirable – Has worked night shifts in a high‑volume, operational environment – you’ve adapted to the physical and mental demands of overnight working and created a safe, supportive atmosphere for your team during out‑of‑hours trading.

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• An annual bonus scheme based on our and your performance.
• Free food and hot drinks provided for colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension – we’ll match 4‑7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted rates.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our…