Head of Tenancy Services

Juice Recruitment is delighted to be working in partnership with a well‑established and fast‑growing property company, with the appointment of a Head of Tenancy Services to join their head office team.

This is a senior, influential role suited to an experienced property professional who thrives on structure, compliance, and people leadership. You will take ownership of the end‑to‑end tenancy services function, acting as the escalation point for complex tenant and deposit disputes, leading communications with tenants and landlords, and proactively identifying risks before they escalate.

You will manage a small tenancy and maintenance services team, setting clear processes, ensuring legislative compliance, and driving consistently high standards of customer experience across a diverse residential portfolio. This is an office‑based, process‑led role with genuine scope to shape how the department operates.

DAY TO DAY RESPONSIBILITIES:

• Act as senior escalation point for tenant disputes, deposit disputes, and complex tenancy matters
• Take full ownership of deposit processes, including dispute resolution and negotiations
• Head up tenant and people communications, ensuring clarity, consistency, and professionalism across all touchpoints
• Proactively identify emerging issues, risks, or trends across the portfolio before they become formal complaints or disputes
• Ensure full legislative and regulatory compliance, including certifications, tenancy documentation, and audit readiness
• Develop, implement, and refine processes and controls to drive efficiency and reduce risk
• Work closely with block managers, maintenance, and finance teams to ensure seamless service delivery
• Oversee checkout processes and ensure timely, fair, and compliant deposit resolutions
• Champion a customer‑focused yet commercially balanced approach with both tenants and landlords

• Strong background in property or tenancy management
• Proven experience handling tenant disputes and deposit disputes confidently and compliantly
• Experience managing or mentoring a small team
• Highly process‑driven and compliance‑led with excellent attention to detail
• Proactive mindset – able to spot potential issues early and take preventative action
• Excellent written and verbal communication skills, including handling sensitive conversations
• Calm, organised, and resilient under pressure

• Competitive salary (dependent on experience)
• Monthly bonus structure
• Ongoing professional development and training (including ARLA qualifications where applicable)
• A senior role with real influence and autonomy
• Clear scope for long‑term career progression

If this sounds like the next step in your property career, we’d love to hear from you – please apply today.

JRBristol