Operational Support Manager

2 weeks ago Be among the first 25 applicants

Bristol Airport

6 month Interim role - could be permanent

Competitive

We are looking for an experienced Support Manager with a sound operational support background to support the General Manager and Operations Managers within ABM business at Bristol Airport, providing a high quality, professional service, in meeting specified requirements as set out, and agreed in the Contract/Service agreements with Bristol international airport.

• Support the Operational Performance, in accordance with the defined cost budgets, ensuring effective day-to-day control of costs whilst achieving SLA/KPIs. Responsible for developing smarter working methods, improving nett productivity overgrowth

• Ensure the ABM Team provide high level of service in their dealings with the passengers and regularly monitor and improve service levels in the light of passenger surveys, responding promptly and effectively to passenger complaints
• Proactively provide solutions to meet client demands within the contract
• Regularly attend client and customer airline meetings, proactively engaging and resolving any issues
• Develop and maintain an effective ongoing working relationship with key contracts
• Support ABM to ensure that all Airport Authority Service Level Agreements are met and maintained, the standards of service carried out meets the company quality standards and the requirement of the airline

• Support and develop a motivated, committed & competent Team at Bristol Airport. Accountable for delivering an effective, cost efficient customer service to customers at Bristol Airport
• Driving the ABM team to understand their responsibility within the operation and ensuring there is focus on team performance, developing employees and building succession plans enabling full coverage during periods of absence
• Demonstrating expected standards in relation to conduct and performance within the workplace
• Ensure teams are fully aware of the expectations to drive performance excellence and individual objectives
• Support the Operations Managers to ensure Duty Managers are regularly meeting with teams and managing performance related concerns in line with company policies in a timely manner
• Support Duty Managers monitor all employee's performance and attendance
• Maintain staff discipline and conformance with regulatory requirement using internal processes where necessary
• Support the Operations Manager roster by providing resilience for annual leave and sickness of both FOH & BOH teams

• Support the Resource Planning team to develop and maintain effective shift-working patterns to optimise labour productivity, whilst providing resilient staffing plans to meet ongoing working requirements, in the most flexible and cost‑effective way

• Support to the QSHE Manager to ensure the highest levels of health and safety, quality and environmental standards are reported, rectifying any deviation from agreed standards promptly to mitigate intervention from Senior management

• Support the accountability of ensuring full compliance with ABM Policies and Procedures in such areas as Human Resources, Financial Reporting, Training, Safety & Security
• Representing ABM to all key stakeholders including passengers, service partners, regulators and trade unions etc, in order to present a favourable image and representation of the company
• Have a high level of understanding of all ABM software such as AvTech, Power
  
  BI, and proficient in all Microsoft Office applications

• At all times responsible for representing the ABM and associated business brand(s) through effective networking with all key stakeholders, including customers, BIAL service partners, regulators and trade unions, in order to present a positive image and representation of the Company
• This description is an outline of the role and it is expected that key task will vary with the demand of our…