Site Leader

Site Leader – Gopuff Micro Fulfilment Centre (MFC)

Gopuff is an innovative and rapidly evolving company operating at the intersection of technology, retailing and last‑mile fulfilment in the grocery delivery space. We are dedicated to redefining the way products are delivered to customers, leveraging cutting‑edge technology and a customer‑centric approach.

• Team Leadership – Recruit, train and manage a team of dedicated operations supervisors & associates. Foster a positive and collaborative work environment.
• Inventory Management – Ensure accurate stock levels, minimising out‑of‑stock and over‑stock situations through adherence to inventory control and replenishment processes.
• Order Fulfilment – Monitor and optimise order accuracy and timeliness within the MFC.
• Customer Experience – Uphold the highest standards of customer service and satisfaction. Address all customer inquiries, concerns and escalations in a timely manner.
• Financial Management – Full P&L responsibility for the MFC’s financial performance, ensuring cost‑effective operations and resource allocation.
• Compliance & Quality – Adhere to all company policies, including safety protocols and regulatory requirements. Conduct regular safety inspections and promote a safe working environment.
• Operational Performance – Track and analyse key performance indicators (KPIs) related to order fulfilment, inventory management and team productivity. Develop and execute action plans to meet or exceed performance targets.

• 3+ years of managerial experience in retail, hospitality, warehousing or logistics.
• Proven ability to work in a fast‑paced, dynamic environment with strong organisational and time‑management skills.
• Strong process focus with experience in operational excellence and delivering on compliance.
• Proficiency in using data analytics and tools for continuous operational improvements.
• Willingness to travel as necessary to fulfil day‑to‑day duties.
• Able to work weekends and late nights.

• Competitive salary and performance‑based incentives.
• Company RSUs (Restricted Stock Units).
• Health, dental and vision medical insurance.
• Gopuff employee rewards (including brand partnership deals).
• Opportunities for career advancement in a fast‑paced startup environment.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

👤 Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

Location:

Bristol, England, United Kingdom