Head of Client , Pension Administration

Head of Client Change, Pension Administration

Join to apply for the Head of Client Change, Pension Administration role at Gallagher

Get AI-powered advice on this job and more exclusive features.

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you. So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We offer a great chance for a new Head of Client Change role on our Pension Administration Leadership Team. This position plays a vital role in leading administrative functions within the division; ensuring clients receive the needed expertise and support for their strategic goals efficiently.

• Operational Management:
  Oversee daily operations, implement policies, and supervise performance metrics to ensure efficiency.
• Team Leadership:
  Lead, mentor, and develop a high-performing team, conducting regular reviews and fostering collaboration.
• Commercial Focus:
  Drive market understanding and achieve annual revenue targets.
• Process Improvement:
  Identify and implement process enhancements, streamline workflows, and leverage technology for optimisation.
• Compliance and
  
  Risk Management:
  
  Ensure regulatory compliance, manage risks, and conduct audits to maintain operational integrity.
• Client Service:
  Deliver exceptional client service, resolve issues promptly, and collaborate to enhance client experiences.
• Reporting and Analysis:
  Prepare operational reports, analyse data trends, and develop strategies to improve efficiency.
• National Initiatives:
  Coordinate and deliver national projects and events, ensuring successful outcomes and client satisfaction.
• Travel and Liaison:
  Travel across the UK to oversee operations and annually to India to support team integration and teamwork.

Person Specification:

• We are seeking an experienced professional with over 5 years of expertise in pension administration management.
• The ideal candidate should demonstrate a successful history of coordinating and supervising multiple teams efficiently, with expertise in prioritizing countrywide initiatives and event teams being beneficial.
• Proficiency in regulatory standards and conformity within the pension field is a must. Pension Qualifications, PMI, CPA or equivalent is desirable.

Key Skills and

Competencies:

• The successful individual will demonstrate exceptional leadership and team management skills, with a talent for motivating and developing team members.
• They should possess excellent problem-solving and decision-making abilities, alongside strong communication and interpersonal skills to cultivate relationships across all organisational levels.
• Proficiency in administrative management software and tools, along with analyzing data and generating detailed reports for senior management, is vital.

Personal Attributes:

• We seek someone who is exceptionally organized, detailed, forward-thinking, and creative, committed to continuous improvement.
• You should be capable of working both independently and collaboratively within a team, adapting to changing priorities and deadlines with ease.

Additional Requirements:

• The role involves travel to administration offices across the UK and annual visits to India.
• A strong dedication to providing outstanding customer service and happiness is critical, as well as the capacity to recognize cultural differences and operate effectively in a global environment.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension…