Principal Delivery Manager

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Department: Delivery Management

Employment Type: Permanent

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Compensation: GBP 76,000 - GBP 100,000 / year

Location:

Bristol, London, Manchester or Swansea with hybrid-working policy

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

We are building a community of designers, researchers and product professionals to support the public sector's growing demand for a user-centred, design and product led approach to how services are delivered.

As the Principal Delivery Manager, you will work with delivery, technical and design leads to ensure projects deliver the desired outcomes for users and customers. You will collaborate with delivery teams and client stakeholders to identify and manage risk and solve issues that arise. The majority of these activities will be value adding. You'll build effective relationships with other senior leaders within the business, enabling you to contribute to Made Tech playbooks and thought leadership.

You will support the well-being and development of all team members within your portfolio, by ensuring they receive regular feedback and learning opportunities.

Principal Delivery Managers are experts in delivery and define the delivery approach and team shape, inspire trust with senior stakeholders, guide clients through the delivery process from the first client engagement and are the most senior line of project escalation for the account.

The accomplishments of the Principal Delivery Manager is demonstrated by growing Made Tech's impact, delivering high-value services to our clients, and accelerating the careers of others in both Delivery Management and other capabilities within your portfolio.

Principal Delivery Managers are responsible for delivering outcomes by collaborating with other Principals within the community, the rest of the Account management team, Delivery/Design/Technology leads within their projects, client stakeholders and internal business partners e.g. scheduling, hiring teams. They are responsible to the Co-Heads of Delivery who are their line managers and representatives in the Leadership Team.

• Contribute to and deliver on Account Strategy
• Contribute to and support quarterly / annual DMO objectives
• Account Level Delivery Assurance

• Report to Heads of Delivery on a weekly basis the status of quality and risk
• Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives
• Oversee compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)
• Oversee commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)

• Support hiring activities including interviewing and outreach
• Management of Lead Delivery Managers including performance, progression and satisfaction
• Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for.

• Take the lead on bids, using your knowledge and experience to understand the problem and shape our response
• Ensure your clients are motivated to bring repeat business and recommend our services to others
• Identify opportunities for Made Tech to deliver value for the client beyond the current project
• Build relationships with senior stakeholders within your account
• Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events

• Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech
• Contribute to a set of centralised resources and templates for potential reuse
• Contribute to developing a thriving community of practice and shared identity

• Articulate business fundamentals (USP, profitability, risks, target market)
• Demonstrate advocacy and prioritisation of business fundamentals
• Display accountability for managing commercial activities within deliveries
• Be able to recall and describe key Made Tech case studies, including where you were not directly involved in the project
• Demonstrate prioritisation, delegation and consistent delivery of multiple goals simultaneously
• Demonstrate fast remediation of performance issues
• Support direct reports with performance remediation of indirect reports
• Demonstrate encouragement and mentoring of high…