Technical Claims Handler

This job is with RPC, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The team provides significant value to the wider RPC law firm as an internal client through the provision of referral instructions to act as panel solicitors and is an important aspect of the firm’s insurance business and future strategy. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre‑litigated matters from first notification of loss to resolution.

The claims are varied, arising out of every aspect of a professional’s practice, and as such they require a rigorous and accurate assessment of cover, liability, and quantum. The team continues to manage claims that fall outside of the delegated authority as an agent of the insurer, reviewing and managing panel appointment and reporting. The team is based in RPC’s Bristol office at Bridgewater House.

This role will be based in Bristol, and travel to the London office may be required from time to time.

We have an opportunity for a Technical Claims Handler to join a growing team that handles claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical caseload of varied professional indemnity claims ensuring the delivery of a first‑class claims experience to policyholders and accurate reporting to insurers.

You will be able to identify gaps in information and investigate notifications effectively, protecting the insurer and insured’s position. You will be delivering a service that ensures the insured and broker are advised and guided towards the appropriate outcome. Investigation and identification of strategy to resolve matters will be essential, taking into account the cost‑benefit analysis and commercial background. In addition, you can expect to

• Run a full caseload of professional indemnity claims, having an accurate understanding of the delegated authority principles and reporting requirements on all matters falling outside of the delegated authority with minimal supervision, being able to make strategic decisions in insurers’ best interests.
• Support the manager(s) in respect of supervision, identification of training needs and delivery of deskside and group training to team members.
• Build and maintain effective working relationships with all customers and suppliers to ensure defined service levels are met and exceeded, always ensuring excellent customer service.
• Understand the importance of service level agreements and key performance indicators of the team and ensure adherence to these standards.
• Ensure a consistent approach to client claims and implementing insurers’ reserving policies, so that claims are dealt with fairly and costs are properly controlled, supported by the use of the most appropriate approved external suppliers.
• Investigate and identify an insured’s exposure to claims, identify and obtain information relevant to liability and quantum and provide guidance and assistance to the insured in response to complaints and claims, including approving settlement offers.
• Negotiate settlement of claims within the delegated authority.
• Investigate and report to insurers on policy cover and response.
• Actively manage panel solicitors as agent for insurers, including reporting where claims fall outside the delegated authority.
• Take responsibility for maintaining and ensuring the completeness, accuracy, quality and integrity of data on the electronic case management system.

• Expertise in technical claims knowledge with a thorough understanding of relevant legislation and legal frameworks and the importance of compliance.
• Ability to prioritise tasks and manage workload efficiently, and adapt plans accordingly, consistently producing high‑quality work even when meeting tight timescales.
• Ability to support the client experience to develop relationships, thinking broadly and commercially to continually improve service delivery.
• Committed to being part of a…