RPC Claims Handler Apprenticeship

RPC Claims Handler Apprenticeship 2026

Join the RPC Claims Handler Apprenticeship 2026 role at my Gwork – LGBTQ+ Business Community.

This job is with RPC, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre‑litigated matters from first notification of loss to resolution. The department adds value to the wider RPC law firm through referrals and is a key part of the firm's insurance business and future strategy.

The team is based in RPC's Bristol office at Bridgewater House, and this role will be based in Bristol.

We are offering an 18‑month Claims Handler apprenticeship in partnership with BPP University. Starting in either June or September 2026, this apprenticeship will give you an opportunity to join a renowned international law firm and build a career in the highly acclaimed insurance sector. As an apprentice you will expand your insurance knowledge and acquire practical business skills through online learning, coaching, and professional development.

Upon successful completion of the Level 3 Insurance Practitioner apprenticeship you will receive the Certificate in Insurance (Cert CII) from the Chartered Insurance Institute and will be encouraged to apply for a permanent Claims Handler role in the team.

• Build the knowledge and skills required to work as an Insurance Claims Handler through on‑the‑job learning
• Create a portfolio of work in line with apprenticeship end‑point assessment requirements
• Attend self‑development meetings and complete work‑based objectives in line with apprenticeship learning outcomes
• Complete a variety of claims operations tasks and challenges, including processing insurance claims notifications, collating information and documents, analysing claims notifications, liaising with relevant professionals, handling telephone queries and other administrative aspects
• Review insurance policy terms, identify, investigate and raise concerns to the relevant supervisor in a timely manner
• Understand internal Service Level Agreement (SLA) and Key Performance Indicator (KPI) standards and ensure adherence to them
• Understand insurer requirements and comply with insurer SLAs and KPIs
• Manage your own workload proactively
• Maintain and ensure the completeness, accuracy, quality and integrity of data on the electronic case management system for your caseload
• Support monthly and ad‑hoc reporting to insurer clients
• Provide excellent customer service at all times
• Take part in bespoke projects to assist the department and wider firm, such as preparing for audits, process improvement and systems updates
• Build and maintain effective working relationships with colleagues, customers and other insurance professionals to ensure service levels are met and exceeded

• Good attention to detail
• Organised and efficient, able to work under tight timescales
• Hard‑working, enthusiastic and motivated
• A commitment to learning and development
• Good communication skills, both orally and in writing
• Knowledge and use of Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Minimum 5 GCSE grades A‑C (or 9‑4), including Maths and English

We are problem solvers, both in front of clients and behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking drawn from different experiences, backgrounds and perspectives. We treat everyone equitably and seek to remove barriers to equal access. If you need support and adjustments to perform your best work – whether during recruitment or throughout your time at RPC – we’re here to help.

Flexible working that supports your commitments outside of work is an important part of our culture, and we will support this across all roles where possible. Please get in touch with our recruitment team if you have any questions about hybrid or flexible working.

Applications will be reviewed on a rolling basis. Closing date: 27 February 2026. The next intake of Claims Handler Apprentices will begin in either June 2026 or September 2026.

Full‑time

Finance and Sales – Law Practice