Compliance Monitoring Specialist

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We are seeking a passionate individual who is dedicated to ensuring excellence and supporting the growth and development of others to join our team of Quality Assurance experts. If you have experience within in the insurance industry, we are particularly interested in hearing from you. Your expertise, sound judgment, and compliance track record will be invaluable in keeping our organization on the right track.

Working alongside a committed, professional, and assertive team, you will be responsible for monitoring, validating, and verifying audits conducted, in order to provide accurate and constructive feedback to colleagues.

This role is a remote opportunity, with the option to work at a local office if preferred. There will be minimal travel requirements to visit Gallagher offices nationwide.

• Use your experience in insurance and quality to ensure the risks presented to our business are mitigated by giving feedback and identifying trends in audits
• Build relationships with key stakeholders within the business and provide feedback on trends and areas of risk
• Conduct accurate audits in line with our monitoring requirements
• Verify an agreed sample of all files audited to ensure accuracy and consistency of marking and working with offshore auditors to ensure standards are maintained
• Report on branch audit results, provide feedback to team members, and develop remedial action plans to address findings. Recognise any significant risks to the business and highlight as appropriate
• Support with project work and help to build a strong platform for implementing change and consistency
• Keep up to date with industry knowledge to ensure appropriate proficiency levels are maintained, especially Financial Conduct Authority compliance requirements

• Previous experience working within a similar role in the insurance industry is essential
• Strong working knowledge of current compliance practices and techniques, detailed accuracy of retail conduct risk outcomes
• Educated to GCSE standard or equivalent, having or working towards CII/ Dip CII. With a deep knowledge of the principles of Quality Assurance
• A full grasp of business processes with the ability to offer solutions; along with a proven record working to targets within a regulated, measurable framework
• Ability to build strong and credible relationships with key partners and team members. Excellent interpersonal skills, strong team leadership, happy to motivate and develop staff
• Can recognise potential risks and seek advice if needed
• Good organisational skills for forward planning and a strong awareness of ethics and integrity in customer focus.
• MS office proficiency
• Eligible to work in the UK

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to…