Claims Handler; Commercial Insurance

Real Recruitment is excited to be working on behalf of our client to recruit a Claims Handler
. You will join their Commercial Insurance Claims department based in Bristol City Centre (BS1) on a full time, permanent basis, with hybrid working arrangements available (2 days WFH).

What’s Available To You

• Life Insurance
• Company Pension
• Flexible working arrangements, with part-remote / hybrid options
• A fantastic, modern workplace designed for you
• Subsidised cafeteria
• Based in Central Bristol with great transport links nearby
• Full training and ongoing development opportunities

About The Role

As a Claims Handler you will support the wider Claims team in managing insurance claims from first notification through to settlement and closure. The role involves handling claims directly and via TPAs, maintaining accurate records, liaising with brokers, lawyers and insureds, managing diaries and financial updates, and supporting reporting and process improvements.

• Responsible for ensuring all claims correspondence is filed accurately on the claims system
• Triaging claims / claims inbox management
• Claims admin tasks, e.g. opening /closing claims - Working through outstanding diaries
• Sending chaser emails asking for updates from brokers, lawyers, insureds etc
• Preparing documents to pay invoices, updating financials on claims management system
• Collaboration with Claims, Operations, and Finance and other key stakeholders to ensure consistency in claim handling and policy application

Working Hours: 37.5 hours per week | Monday to Friday

What You Will Bring:

This opportunity suits a detail-focused professional with strong communication skills who can manage a busy workload in a fast-paced, collaborative environment. This is a fantastic opportunity for someone who possess a solid working background within Claims Handling, if you have experience working within Personal Indemnity, Construction All Risk or Cyber insurance, this would be highly beneficial, but not essential.

• Possess at least 1 years claims handling experience
• Experience in handling claims in at least one of the following areas:
  Professional Indemnity, Cyber, Construction All Risk - Beneficial
• Some experience with monthly reporting, financial and reconciliation processes
• Proactive and able to work independently to meet deadlines.
• Applying sound judgement and problem‑solving skills.
• Ability to structure the day effectively, prioritising tasks and responsibilities to meet deadlines.
• Strong written and verbal communication skills, with the capacity to adapt to different audiences.
• Proficiency in Microsoft applications including Outlook, Excel and Word

If you are motivated with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you.

• Associate

• Full-time

• Administrative and Customer Service

• Insurance and Claims Adjusting, Actuarial Services