Technical Claims Handler

The Team

Our team delivers significant value to RPC’s broader legal practice by acting as an internal client, providing referral instructions to panel solicitors and supporting the firm’s insurance business and future strategy.

As a Technical Claims Handler you will manage a technical caseload of professional indemnity claims, ensuring a first‑class claims experience for policyholders and accurate reporting to insurers. You will work with the Head of Claims to handle claims from first notification of loss to resolution under delegated authority, and you will conduct commercial analysis and strategic resolution of matters.

You will be responsible for a varied range of professional indemnity claims, managing investigations, providing expert guidance to clients and insurers, negotiating settlements, and maintaining accurate data in the case management system.

• Run a full caseload of professional indemnity claims, demonstrating a deep understanding of delegated authority principles and reporting requirements, while making strategic decisions in insurers’ best interests.
• Support managers with supervision, training needs identification, and delivery of deskside and group training to team members.
• Build and maintain effective working relationships with all customers and suppliers to ensure defined service levels are met and exceeded, consistently delivering excellent customer service.
• Understand and adhere to service level agreements and key performance indicators, ensuring compliance across the team.
• Apply insurers’ reserving policies to handle claims fairly and control costs, supported by appropriate approved external suppliers.
• Investigate and identify insured exposure to claims, gather and assess relevant information on liability and quantum, and guide insureds on complaints and claims actions, including approving settlement offers.
• Negotiate settlement of claims within the delegated authority.
• Investigate and report on policy cover, liability, and response to insurers.
• Actively manage panel solicitors as agents for insurers, reporting where claims fall outside delegated authority.
• Ensure completeness, accuracy, quality, and integrity of data in the electronic case management system.

• Expertise in technical claims knowledge with a thorough understanding of relevant legislation, legal frameworks, and compliance requirements.
• Ability to prioritise tasks and manage workload efficiently, adapting plans to meet tight timetables while maintaining high‑quality work.
• Capacity to support and develop client relationships, thinking broadly and commercially to continually improve service delivery.
• Commitment to a supportive, inclusive, and collaborative firm culture.
• Up‑to‑date knowledge of legal and procedural developments, and willingness to share knowledge with the team.
• Strong internal relationship‑building skills and understanding of cross‑firm expertise to deliver excellent client service.
• Good knowledge of, and confidence in, Microsoft Office (Excel, Word, PowerPoint, Outlook), and ideally previous experience with a case management system.

Entry level

Full‑time

Finance and Sales

Law Practice