Underwriting Operations Lead

Underwriting Operations Lead

• Be part of a well-established, people-focused organisation renowned for exceptional service and member loyalty.
• Play a central role in redefining the landscape of Commercial Underwriting excellence at NFU Mutual.
• Hybrid working : 80% homeworking, with 20% in one of our regional offices (Stratford-upon-Avon, Bristol, Glasgow, Belfast, or York).

Are you ready to play a pivotal role in shaping the future of our Commercial Underwriting operations? As Underwriting Operations Lead, you’ll be at the forefront of driving change and supporting our commercial growth strategy. Your expertise will directly contribute to our Large and Mid-Corporate Insurance objectives, ensuring we deliver on our vision for market leadership and operational excellence.

You will collaborate with our Large Corporate Insurance, Head Office Underwriting, and regional teams to ensure that both transformational projects and quick-win initiatives are implemented effectively and deliver substantive value. Your focus will be on operational readiness, process improvement, and ensuring that our underwriting teams are empowered to excel. In this role you’ll lead and support initiatives that underpin our commercial growth aspirations, with a particular focus on Large and Mid-Corporate Insurance whilst focussing on ensuring the right underwriting technical outcomes are delivered.

You’ll shape and improve underwriting processes and drive efficiency to ensure alignment with evolving business needs and market opportunities within our intelligent underwriting intervention framework. You’ll act as a Subject Matter Expert to support and drive transformational projects, ensuring changes are delivered effectively and sustainably. You’ll also act as the vital link between Head Office, Large Corporate Insurance and regional teams, ensuring clear communication and shared goal, and use data‑driven insights to inform decision‑making and support the deployment of new processes and systems.

We’re seeking a proactive, self‑motivated professional with Commercial Underwriting experience. Your background will demonstrate a deep understanding of underwriting processes and systems, ideally gained within a commercial insurance environment. You are proficient with tools like Power BI, and confident in using data to inform decisions and measure success. You have experience driving business growth and leading projects that achieve measurable results.

• Hands‑on involvement in delivering transformational projects, with the ability to manage change and drive improvement at scale.
• The ability to see the bigger picture, align operational activity with business strategy, and influence at all levels.
• Excellent relationship‑building skills, able to connect and collaborate across functions and teams.
• The ability to manage competing demands, hold others to account, and influence decisions with resilience and diplomacy.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

When you join our team,you can expecta supportive cultureandanattractive range ofrewards and benefits including :

• Salary up £50,000 depending on experience
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy / sell / save holiday trading scheme
• A Family Friendly policy that helps you…