Simulations Editor

Job Profile

Likewize Support provide knowledge solutions and technical support for a range of world class brands, from banks & cell phone networks to retailers. Our Digital Delivery (DD) function creates the content for those support tools underpinned by continuous insight.

Bristol, onsite

Likewize Support provide knowledge solutions and technical support for a range of world class brands, from banks & cell phone networks to retailers. Our Digital Delivery (DD) function creates the content for those support tools underpinned by continuous insight.

At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.

This role requires a Simulations Editor to join our team and deliver device builds using our in house tools which accurately replicate visually the ‘how to’ steps on a given device or application. Management of time is a core requirement and tracking of builds to completion on time, to our guidelines; and those of our clients is key.

The tools will be used on both agent and customer facing platforms.

• Build simulations from scratch (Lead devices)
• Create and edit content in response to;
  • Operating System (OS) updates
  • Unique selling points
  • Client requests and feedback
  • Voice of customer insight
  • Market trends
• Stay up to date with the latest device and operating system releases
• Perform additional fixes on devices once tested & quality checked
• Assign tasks to the team on a rota basis and help to monitor progress accordingly
• Review and update content in response to insight & feedback
• Respecting the value of information by following Likewize's data protection / information security policies and procedures
• Play a key role in implementing our content strategy by providing the right content delivered appropriately (format).
• Utilise and appraise available insight
• Adhere to best practice standards in content creation and delivery.

• Some experience of web authoring tools or a content management system (CMS)
• Organisation & planning
• Experienced user of photo editing software – e.g. Fireworks, Photoshop
• Basic HTML

Together we are committed to creating a work environment where differences are celebrated and are essential to our success. We are a Disability Confident employer and are committed to creating an inclusive and supportive environment for all. We actively encourage applications from individuals with disabilities and will make reasonable adjustments throughout the recruitment process and in the workplace to ensure accessibility and equal opportunity.

If you require any accommodations during the application or interview process, please let us know — we’re here to help.