Service Desk Manager

Service Desk Manager

Lead a high‑performing team delivering critical IT services that keep defence operations running smoothly. At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Manager at our Babcock Technology Centre site.

Bristol

£45,692 + Benefits

Full time / Permanent (35 hours per week)

• Oversee the day‑to‑day running of the Service Desk, ensuring seamless IT service provision.
• Act as the Management Representative for DNDC service delivery, ensuring all obligations are met.
• Manage incidents within the ITSM tool, ensuring service performance targets are achieved.
• Ensure Incident Management processes are consistently followed, including reporting and continuous improvement activity.
• Build and maintain effective working relationships with customers, internal stakeholders and industry partners.

• Excellent analytical and problem‑solving skills.
• Practical experience of the full systems development lifecycle (waterfall, agile etc.).
• Strong root‑cause analysis capability.
• A solid understanding of business process and information management principles.
• Ability to work well under pressure, meet deadlines, and communicate confidently at all levels.

• Degree‑level education in IT, project/programme management or a related discipline.
• ITIL v4 certification.
• Additional training or certifications in IT service management, service operations or digital leadership – desirable.

The successful candidate must be a sole UK National who is able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This may affect eligibility based on place of birth, nationality, citizenship, and residency. Further details are available at United Kingdom Security Vetting: clearance levels –

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva Digi Care+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10 days of special paid leave
• Holiday Trading – allows employees to buy additional leave or sell up to one working week of annual leave from their entitlement. There is an annual window to request this benefit.
• ‘Be Kind Day’ – allows employees to take one working day of paid leave a year to volunteer.
• Excellent development opportunities and a comprehensive wellbeing package.

We’re Babcock – a global FTSE 100 organisation with over 26,000 people working together to make a difference. From initial design to final decommissioning, your work will contribute to products and services essential to national security and public infrastructure. Together, we’re building a future that lasts through meaningful careers and work‑life balance.

We are a disability‑confident committed employer. If you have a disability or need reasonable adjustments during the application and selection stages, please email car We are happy to discuss flexible working arrangements during interview.

22/03/2026