Senior UX Designer

JOB TITLE: Senior UX Designer

LOCATION: Bristol

SALARY: £78,098 - £91,880

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Bristol office.

We are looking for a Senior UX Designer to lead and collaborate with a multidisciplinary design team focused on a core product area within Experience Design. You'll bring clarity to complex problems, guide colleagues and stakeholders, and champion high quality experiences that meet customer needs and support strategic goals. You'll take ownership of your work, articulate clear rationale for design decisions, and present confidently to senior partners.

• Champion consistency across the app by driving alignment and coherence of experiences so customers enjoy a seamless and unified journey.
• Develop frameworks, design principles and reference patterns that guide consistent design across key touchpoints.
• Shape and define backlog items, working with colleagues to clarify scope, define outcomes and prepare initiatives for effective delivery.
• Produce design assets including concepts, journey maps and service blueprints to explore options and inform decision making.
• Partner with the Customer Lifecycle Management team to measure and improve the quality and consistency of end to end journeys involving Devices services.
• Develop experience measurement frameworks, dashboards and quality benchmarks that help track and improve experience outcomes.
• Support cross cutting channels and capabilities such as secure web and communications, ensuring they enable customer goals and align to strategic intent.
• Produce prototypes, flows and outcome maps that help teams align on shared objectives and manage dependencies.
• Provide leadership within the design team, supporting decision making and nurturing a positive team culture.
• Develop and mentor team members to build capability and promote a strong growth culture.

• Extensive and demonstrable experience within User Experience design/Interaction Design
• Experience leading teams
• A strong strategic vision that aligns well to the overall business strategy

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!