Network Engineering Professional

In this role, you'll be at the forefront of driving automation capabilities and innovative solutions across our Mobile Innovation Labs, with a strong focus on Lab support for Radio access Network, remote access, and physical infrastructure. Your work will enable faster, smarter, and more reliable testing environments that underpin the evolution of our mobile network technologies. You'll collaborate within a dynamic team to design and deliver automated open‑source scripts, tools, and test solutions that address complex technical and business challenges.

By applying best practices, leveraging cutting‑edge technologies, and using your problem‑solving skills, you'll help shape the future of network automation. This role isn't just about technical expertise—it's about engagement, influence and on‑the‑job learning. You'll work closely with technology delivery teams, business partners, and stakeholders to ensure solutions are robust, secure, and aligned with strategic goals. Your ability to communicate effectively and foster collaboration will be key to delivering impactful outcomes.

Ultimately, your contribution will accelerate innovation, improve efficiency, and enhance the quality of services for millions of customers‑making this role critical to our success in a rapidly evolving telecom landscape.

• Support day‑to‑day testing activities across BT Mobile Innovation Labs.
• Ensure reliable mobile handset connectivity to the EE/BT Mobile Network and associated test environments.
• Maintain lab readiness by configuring devices, SIMs, tools, and connectivity equipment.
• Monitor and troubleshoot issues across RAN, devices, logging tools, network access, and lab platforms.
• Perform root‑cause analysis on connectivity issues and escalates to engineering teams where required.
• Build tools and databases to support configuration changes, track assets and conduct health checks.
• Create dashboards and reporting solutions to track lab usage, device behaviour, network performance, and issue trends.
• Document processes, maintain configuration records, and support continual improvement of lab systems.
• Act as the primary contact for remote engineers accessing Bristol labs.
• Provide technical support for configuration, device setup, log capture, and analysis, and environment access.
• Manage incident intake, triage, resolution tracking, and communication updates.
• Build strong working relationships with internal customers and engineering partners.

• Awareness of concepts like cell sites, radio access, signal strength, network registration, etc.
• Understanding of SIM profiles, APNs, device provisioning.
• Willingness to learn how EE/BT mobile networks behave in real test conditions.
• Comfortable configuring and handling:
  Test handsets, tablets, routers, SIMs and eSIM profiles.
• Test rigs, attenuators, RF enclosures, chargers, hubs.
• Ability to follow standard setup procedures for devices and tools used across the labs.
• Basic diagnostic skills for WiFi, mobile data, VoLTE, Vo Wi Fi , USB, ADB, cable connections, drivers.
• Common Android & iOS device behaviours.
• Ability to run structured troubleshooting steps and escalated with clear evidence.
• Mobile log capture tools (e.g., Device logs).
• Network analysis basics (signal metrics, call flows).
• Understanding how log files feed into issue diagnosis, health checks and reporting.
• Exposure to Power BI, dashboards and simple data visualisation, Power Automate, SharePoint Lists, Power Apps.
• Simple SQL/query concepts.
• Intro‑level Power Shell understanding (or strong willingness to learn).
• Health checks, File processing, Data extraction.
• Understanding version control basics (Git) desirable but not required.
• Understanding lab access flows:
  Jump servers / remote access, VPN basics, Basic Windows/Mac troubleshooting.
• Ability to support remote engineers accessing lab environments.
• Hands‑on familiarity with Inventory systems, Booking systems, Asset tracking, Managing device/SIM allocations.

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always…