DX - Urbanist - Customer Support & Services

Job Description

SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check).

LOCATION: Site (60% of your working week must be office based)

TYPE: Full time

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more

• Work / Life Balance: 35 hour week, flexible working around core hours and Friday afternoons off, hybrid working

• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

• Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop

• Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave

• Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)

Our world is changing. And so are we. From our commitment to zero-carbon flight (#ZEROe) to cleaning up space, sustainability is at the heart of our purpose. So what's your next change?

Joining this team means stepping into the heart of Airbus's digital revolution, where you will directly contribute to DDMS (Digital Design, Manufacturing and Services) and the "One PLM" initiative. As a Business Analyst and Urbanist, you aren't just managing data; you are architecting the integrated Digital Mock-Up (iDMU)—a single, collaborative virtual representation of both the aircraft and its industrial production lines.

This is a rare opportunity to work at the intersection of Manufacturing Engineering and Customer Services, utilizing the 3

DEXPERIENCE platform to harmonize how Airbus designs, builds, and supports its fleet on a global scale.

What makes this role truly compelling is the sheer breadth of its impact within the Information Management (IM) function. You will be part of a forward-thinking "Process & Resources" product team that bridges the gap between visionary design and physical delivery, ensuring that sustainable IT solutions like Skywise are deeply integrated into the aircraft's lifecycle. By connecting thousands of worldwide end-users and fostering a "smarter, safer" aerospace ecosystem, you will play a pivotal role in defining the future of aviation technology and industrial efficiency within a high-stakes, innovative environment.

• Portfolio Roadmap and Agile Contribution:
  Participate in the End-to-End PLM Portfolio within the Scaled Agile Framework (SAFe) and contribute significantly to the elaboration of the Portfolio Roadmap.

• Requirement Translation and Business Transformation:
  Translate business needs into functional and non-functional IT requirements while proactively identifying opportunities for business transformation and technology-enabled improvements.

• Strategic Framing and Design Alignment:
  Balance technological opportunities with business process requirements to deliver framing designs and solution guidance in strict alignment with Enterprise Architecture guidelines.

• Discovery and Process Optimization:
  Conduct in-depth discovery meetings to capture complex operational objectives and identify business process improvements compliant with the Digital strategy.

• Technical Specification and Documentation:
  Produce comprehensive documentation of current challenges and future benefits, developing required specification documents for review with stakeholders and Product teams.

• Lifecycle Management and Liaison:
  Serve as the liaison between Product Management and technical resources across all phases of the application development life cycle, including research, design, testing, and implementation.

• Proof of experience in functional architecture, project management,…