Consultant​/Senior Consultant – Service Management

Consultant / Senior Consultant – Service Management

£45,000-£65,000 /
Yearly bonus + Hybrid Working: Depending on experience. This is a key position within our business; we are looking for the right individual to help support our Service Management capability across our i3works business.

We deliver measurable value for clients across defence, private and public sector environments. We have an extensive range of service capabilities and expertise provided by our best-in-class team which we are seeking to expand. We are looking for Service Management experts to deliver for our clients and help shape our capability offering across the i3

Works business.

The work will be varied, stretching and you will have the chance to shape decisions that will have significant strategic influence on the business and our clients’ businesses. You will lead, guide and influence stakeholders and teams using effective communication, and utilisation of your discipline to the agreed delivery strategy. This is an outward-facing role requiring effective leadership and stakeholder engagement together with well-developed collaborative working practices.

Leveraging your expertise in Service Management and broader delivery disciplines, you will be responsible for contributing to the success of our clients by delivering expert services, enabling strategic change, developing strong client relationships, and becoming their trusted advisor. You’ll work across client environments to identify opportunities for service improvement, transformation and operational readiness.

Our ideal candidate brings a strong foundation in Service Management, complemented by experience in project delivery, business change, and stakeholder engagement. Key areas of expertise include:

• Designing and implementing ITSM and SIAM frameworks and governance
• Supporting live service as well as service readiness activities, including stakeholder alignment and go-live planning
• Data analysis and MI reporting, ideally with tools such as Power
  
  BI and Tableau
• Managing change processes (both ITIL and business change), ensuring smooth adoption and minimal disruption
• Proactive RAIDO management and risk mitigation strategies
• Familiarity with toolsets such as Jira Service Management, Remedy, and Agile delivery tools

Our consultants may be deployed across a variety of client engagements, from strategic service design and transition to operational delivery and change initiatives. We value adaptable professionals who can apply their Service Management expertise in diverse contexts.

Delivery

• Lead on Service Management client projects, ensuring they are delivered on time, within scope, and to the highest quality standards.
• Lead or support change activities, ensuring stakeholder alignment and readiness for go-live.
• Apply project management principles to coordinate delivery milestones, manage dependencies, and drive progress.
• Provide ITSM and SIAM guidance to ensure the design and delivery of effective solutions that align with client needs.
• Manage ITSM and SIAM governance in line with ITIL and other appropriate frameworks, ensuring compliance and operational excellence.
• Work collaboratively with clients and internal teams to ensure alignment and mutual understanding of project goals.
• Provide regular updates and progress reports to clients, maintaining transparency and trust.

Client Relationships and Business Development

• Develop and maintain strong, trusting relationships with clients by understanding their needs and delivering tailored Service Management solutions.
• Promote i3
  
  Works' Service Management and wider capabilities during client engagements, demonstrating thought leadership and expertise.
• Seek out and take the lead on initiatives that drive business improvements and operational efficiency.
• Manage and extend professional networks across client and partner organisations to bring tangible benefit to the company.

Internal Work streams

• Actively contribute to internal projects that enhance delivery and operational performance.
• Support the development of junior team members through coaching, mentoring, and structured guidance.
• Identify personal learning…