IT Support

Job in Bristol, Bristol County, BS1, England, UK

Listing for: Essential Employment

Full Time position
Listed on 2026-02-28

Job specializations:

IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator

Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR

The ICT Help Desk Technician provides technical support for ICT by telephone, remote support, and site visits. The post holder will work in the context of rapid change in the ICT administration and curriculum environments. It is a customer facing role providing first line remote support following pre-defined processes

Service desk support for education customers
Experience of Connectwise Manage desirable
Use of remote support tools
Good understanding of Window O/S and M365 products

Experience of working within a busy service desk.

Prioritise workloads to meet peaks in demand.

Use of remote support tools

IT and numeracy skills including the ability to accurately update service desk software – Connectwise Manage

knowledge in the use of software packages including in Windows O/S, M365, where applicable education specific applications .

You will be able to work as part of a team contributing to effective service delivery.

You will have excellent interpersonal and communication skills.

You will be able to set up, adjust and continue to use technical equipment where relevant.

If you are interested in the role, to the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared

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