ICT Field Helpdesk Technician

Overview

Adecco are pleased to be recruiting for an ICT Help Desk Technician to work within the South Gloucestershire Council. This role involves providing exceptional technical support to education customers in a fast-paced public sector environment.

• Position: ICT Help Desk Technician
• Location:
  
  Yate, Site Visits & Remote
• Hourly Rate: £16.62 per hour
• Working Pattern:
  Full Time, Monday to Friday 37 hours per week, 8:30am - 4:30pm
• Driving
  
  Required:
  
  Yes

As an ICT Help Desk Technician, you will be the first line of support for our education customers, delivering assistance via telephone, remote support, and site visits. Your role will involve:

• Providing top-notch service desk support while adhering to pre-defined processes.
• Utilising remote support tools effectively to resolve issues.
• Demonstrating a solid understanding of Windows OS and M365 products, along with education-specific applications.
• Prioritising workloads to manage peaks in demand seamlessly.
• Updating service desk software, specifically Connectwise Manage, with accuracy.
• Collaborating with a vibrant team to ensure smooth and effective service delivery.

We seek enthusiastic individuals who possess:

• A strong background in ICT Help Desk support.
• Experience with Connectwise Manage is desirable but not essential.
• Proficiency in using remote support tools.
• Excellent IT and numeracy skills.
• Outstanding interpersonal and communication abilities.
• A proactive approach to setting up and adjusting technical equipment as needed.

• Impactful Work:
  Contribute to the educational sector by helping schools and institutions navigate their ICT challenges.
• Supportive Environment:
  Work with a friendly team that values collaboration and effective service delivery.
• Career Growth:
  Experience rapid changes in ICT administration and curriculum environments, providing opportunities for professional development.

If you’re ready to take on a rewarding role as an ICT Help Desk Technician, please submit your application, including your CV and a cover letter outlining your relevant experience.

Don’t miss out on this opportunity to make a difference in the public sector. Apply today and start your journey with us!

Our client is an equal opportunity employer and welcomes applications from all qualified individuals. Adecco is a disability-confident employer and is committed to an inclusive and accessible recruitment process. If you require reasonable adjustments at any stage, please let us know and we will support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.