IBMi Service Desk Analyst – CA

11444CA
£35k – 40k per year + Bonus

IBMi Service Desk

Up to £40,000pa + Bonus

Hybrid working into Watford

We’re seeking an experienced Service Desk Technical Consultant to join a small, high-performing team within a leading international technology solutions provider. You’ll deliver remote support to enterprise clients across sectors including Finance, Manufacturing, and Retail, ensuring high availability and optimal performance of critical infrastructure.

• Provide 1st and 2nd line remote support for IBM i / Power Systems environments
• Monitor and manage enterprise systems, backups, HA and DR processes
• Investigate and resolve incidents through to completion
• Perform patching, upgrades, and technical consultancy as required
• Maintain accurate documentation and ticketing records
• Collaborate with internal teams to deliver excellent customer outcomes

• Minimum 4 years’ experience in a senior Service Desk or Operations role
• Strong IBM i (Power i) expertise in enterprise environments
• Experience with IBM i OS, BRMS, work & performance management
• Knowledge of SQL, CL, SSL, key management, virtualisation and HA solutions (e.g. Mimix)
• Familiarity with monitoring and ticketing tools (e.g. Jira)
• Excellent problem-solving, communication, and documentation skills

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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