Support Engineer

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Are you an Support Engineer looking for a new challenge?

Our key client, Route 101, has asked us to exclusively support them with hiring an a Support Engineer to support on their latest and largest public sector contact centre implementation.

Route 101 has been voted a "Great Place To Work" and partners with industry giants like Zendesk, Amazon, NICE, and Calabrio to help businesses build seamless customer connections using the latest contact centre technology.

Location: Bristol 5 days a week (Hybrid after training)

No sponsorship provided, SC Clearance eligibility needed.

The role:

This role will sit in the Support Team focus on troubleshooting incidients, as well as assisting on configuration, implementation and handover of solutions, both 1st and 2nd line.

• Provide 1st/2nd line support on technologies such as NICE, Zendesk, Gamma and Amazon connect.
• Create and update support tickets on ITSM system.
• Investigate, troubleshoot and resolve issues related to voice, chat and other digital contact centre solutions.
• Fulfil Configuration requests.

What will help you succeed in this role?

• Experience working within IT Support (Full training on technologies will be provided)
• Good understanding of IT.

The salary & benefits:

• Salary of £28,000-£30,000 per annum
• 25 days annual leave (increasing to 30 days with tenure)
• Pension scheme: 5% employee + 4% employer (scaling up to 9% employee + 8% employer matched)
• Opportunities for professional development & career growth

• Mid-Senior level

• Full-time

• Information Technology
• Industries: IT Services and IT Consulting