Halo PSA Administrator; Halo PSA

Hampshire (Hybrid – 2-3 days per week in office)

Full Time | Permanent

We are seeking an experienced Senior Halo PSA Administrator to take full ownership of our PSA platform during a critical phase of transformation and growth.

This is a key role where you will act as the Halo PSA subject matter expert, responsible for configuration, workflow design, CMDB integrity, automation, reporting, and platform governance. You will play a central role in ensuring Halo becomes the operational backbone of service delivery, billing accuracy, and performance insight.

• Own, administer, and optimise Halo PSA across the organisation
• Design and implement workflows, automation, and service processes within Halo
• Maintain CMDB integrity, asset relationships, and data accuracy
• Lead PSA migration and platform improvement initiatives
  
  Build dashboards, KPIs, and reporting within Halo
• Manage integrations with supporting service and operational tools
• Drive automation, efficiency, and best practice adoption
• Strong hands‑on Halo PSA administration experience (essential)
• 3–5+ years administering PSA platforms within an MSP or managed services environment
• Proven experience designing workflows, automation, and CMDB structures in Halo
• Experience migrating or transforming PSA platforms
• Strong understanding of ITSM / ITIL frameworks

Halo PSA is central to our operational strategy. This role will have full ownership of the platform, shaping how services are delivered, automated, measured, and scaled. You will directly influence operational efficiency, reporting accuracy, and service maturity.

• Halo PSA expert who can own and evolve the platform
• Process‑driven with strong technical and operational understanding
• Comfortable working across service, finance, and technical teams
• Passionate about automation, tooling, and continuous improvement