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Senior IT Helpdesk Engineer; L1​/L1

Job in Bristol, Bristol County, BS1, England, UK
Listing for: Randstad Technologies Recruitment
Full Time position
Listed on 2026-02-19
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: Senior IT Helpdesk Engineer (L1/L1.5) - 24x7 Support
A leading recruitment firm is seeking an L1/L1.5 Technical Support Engineer to provide omnichannel support and resolve technical issues for customers. The ideal candidate will have over 4 years of experience in a technical support environment, proficiency in key technologies like Active Directory and Windows OS, and excellent communication skills.

This role offers opportunities to work within the ITIL framework and manage service requests in a dynamic 24x7 shift setting, focusing on customer satisfaction.
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Position Requirements
10+ Years work experience
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