Senior TechOps Specialist

Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models.

Tech Ops at Prolific isn't a traditional IT team; we're lean, agile and engineering-driven. We don't just maintain systems – we solve problems before they happen, automate relentlessly, and build solutions that help Prolificos do their best work. From internal infrastructure to tooling, security to automation, we take a proactive, hands‑on approach to be an enabler for teams, making sure they have everything they need to move fast, make an impact and help Prolific scale.

As a Senior Tech Ops Specialist, you'll be a key technical leader within the team, owning complex problems end‑to‑end, driving projects with ambiguity, and helping shape how Tech Ops operates as we scale across the world. You won't just be maintaining what exists; you'll be identifying what needs to change, building the case for it, and delivering it.

You'll sit at the heart of Tech Ops, taking ownership of projects and initiatives across infrastructure, automation, security and compliance. You'll take escalations, mentor other team members, and be someone the team and the wider business can rely on to operate independently. As an early senior hire in a growing team, you'll play a direct role in shaping the future of Tech Ops at Prolific.

• Own and drive technical projects from problem identification through to delivery, including scoping solutions, evaluating trade‑offs, and making recommendations with minimal direction.
• Act as an escalation point for the wider Tech Ops team, providing technical guidance and helping unblock issues across the stack.
• Design, build and maintain automation that reduces manual toil and scales our operations, from access provisioning to onboarding workflows and beyond.
• Take ownership of areas of our technical infrastructure and tooling, ensuring they remain secure, well‑documented and fit for purpose as the company grows.
• Support and contribute to our information security and compliance programme, working closely with our Information Security and Compliance teams to maintain certifications like ISO 27001, SOC 2 and Cyber Essentials.
• Manage supplier relationships, ensuring we get value from our software stack and that renewals are planned and executed on time and within budget.
• Write and maintain clear, useful documentation that supports the team and the wider business.
• Provide direct technical support to Prolificos and help develop the processes and self‑service tooling that reduce the need for it over time.
• Help mentor and support junior team members, contributing to their development and the overall growth of the team.

• Significant experience in a Tech Ops, IT Operations, or Systems Administration role, with a track record of owning and delivering technical projects independently.
• Strong experience with Google Workspace administration, macOS fleet management (e.g. Kandji or similar MDM), and identity and access management.
• Demonstrable ability to take ambiguous problems, break them down, and drive them to well‑reasoned solutions – not just elevate them.
• Experience with scripting and automation (e.g. Python, Bash, or low/no‑code platforms like Zapier and n8n) to solve operational problems at scale.
• A solid understanding of information security principles and experience working within compliance frameworks like ISO 27001, SOC 2 or Cyber Essentials.
• Strong communication skills so you can explain technical concepts clearly to non‑technical people and write documentation that actually gets read.
• The ability to manage competing priorities, context‑switch effectively, and exercise good judgement about what matters most.
• A collaborative, proactive mindset; you're someone who spots problems early, proposes solutions, and takes ownership without being asked.

• Experience with SSO/SAML implementation and identity lifecycle…