Technical Customer Support Engineer - EMEA

Technical Customer Support Engineer - EMEA

United Kingdom (Remote)

Recognized on the 2025 Forbes Cloud 100 list, Click House is one of the most innovative and fast‑growing private cloud companies. With over 2,000 customers and ARR that has more than quadrupled over the past year, Click House leads the market in real‑time analytics, data warehousing, observability, and AI workloads. Click House’s incredible momentum was confirmed in its recent $350M Series C financing that included new, tier one investors, Khosla Ventures, BOND, IVP, Battery Ventures and Bessemer Venture Partners.

We’re on a mission to transform how companies use data. Come be a part of our journey!

We are currently growing our support team at Click House who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in EMEA as well as more regionally across North America and APJ.

This is a customer‑facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre‑ and post‑sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support s is a great opportunity for someone ready to roll‑up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.

What you will be doing:

• Supporting and guiding our Click House users, customers, and prospects via cases, chat, Slack, community, and meetings
• Develop solutions based on Click House Cloud and Click House open‑source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
• Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
• Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers

And of course:

• You will deliver excellent customer service as a first‑line technical engineer and representative of Click House. Our Support Engineers provide professional response, on‑call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
• You will build strong, trusted relationships with colleagues, customers, and partners

What you bring along:

• Technical breadth and depth in Click House open‑source or Click House Cloud, or in domains relevant to Click House, such as: SQL databases, OLAP, cloud‑native SaaS, distributed systems
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Be present and available according to the scheduling required to deliver high‑quality 24x7 Support in a global, distributed environment
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high‑performing, largest, and fastest databases on the planet
• The ability to build trusted relationships with colleagues, customers, and partners
• You are self‑driven, curious, and eager to continuously learn and grow
• Experience with Click House
• Experience with OSS and open‑source technologies, as a user, community member, or contributor
• Experience with Azure, GCP or AWS
• Experience with data pipelines such as Kafka, Kinesis, Spark, Rabbit
  
  MQ, or others

For roles based in the
United States
, the typical starting salary range for this position is listed above. In certain locations, such as Los Angeles, CA, the San Francisco Bay Area, CA, the Seattle, WA, Area,…