Technical Service Specialist

Overview

JOB TITLE: Technical Application Service Specialist

SALARY: £43,803 - £53,537

LOCATION: Bristol

HOURS: Full-time, 35 hours per week

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Bristol office.

Do you enjoy turning data into actionable insights and ensuring systems run at peak performance? Join our Customer Decisioning Lab as a Technical Application Specialist
, where you'll focus on building dashboards and driving Site Reliability Engineering (SRE) practices to keep our Pega Customer Decision Hub (CDH) platform resilient and efficient.

Day to day, you will:

• Design and develop dashboards to monitor application health, performance, and key business metrics.
• Implement and maintain SRE best practices, including reliability, scalability, and incident response processes.
• Automate monitoring, alerting, and reporting to improve system observability and reduce manual effort.
• Collaborate with engineering, operations, and business teams to ensure platform stability and proactive issue resolution.
• Analyse performance trends and provide insights to drive continuous improvement.
• Support capacity planning, disaster recovery, and compliance activities.

• Experience in building dashboards using tools like Pega, Grafana, Kibana, or similar.
• Knowledge of SRE principles, monitoring, and incident management.
• Proficiency in SQL and data visualization techniques.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.

And any experience of these would be really useful:

• Familiarity with Pega CDH or similar decisioning platforms.
• Experience with automation and scripting for monitoring and reporting.

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready to start growing with purpose?
Apply today.