Service delivery Manager

Service Delivery Manager – £50-60,000 – Permanent – Fully Remote

About the Role

VIQU is partnering with a fast-growing specialist Managed Service Provider to recruit a Technical Service Delivery Manager on a permanent basis. This is an entirely remote role, offering genuine flexibility, a salary of up to £60,000, 25 days’ holiday plus your birthday off, early Friday finishes in July, and ongoing training and development. While fully remote day to day, you will still attend engaging team days, company events, and occasional customer sessions.
This is a hands-on, customer-facing role focused on delivering high-quality managed services to a global enterprise customer base. You will own service delivery end to end, lead technical service reviews, and work closely with internal teams to drive continuous improvement and customer success.

Key Responsibilities

Own service delivery for a portfolio of enterprise customers
Run regular technical QBRs and service reviews
Ensure SLAs, KPIs, and service metrics are met or exceeded
Analyse service data and produce clear, customer-facing reports
Act as an escalation point for high-priority service issues
Identify service improvements and customer success initiatives
Support onboarding reviews and process improvements
Communicate product and vendor roadmaps to customers
Identify opportunities for additional services where appropriate
Key Requirements

Experience in Service Delivery, Customer Success, or a similar customer-facing role within an MSP
Strong understanding of backup and DR technologies such as Rubrik, Druva, Zerto, Commvault, or Net Backup
Experience running technical QBRs with enterprise customers
Working knowledge of ITIL processes
Broad infrastructure awareness including Windows, M365, VMware, networking, and data centres
Strong communication and stakeholder management skills

Please note:

MSP experience is essential; internal-only IT roles will not be suitable.

Apply in confidence with Phoebe Rees at VIQU IT Recruitment. Know someone great? Earn up to £1,000 if your referral is successful (terms apply). Follow us on Linked In at VIQU IT Recruitment