IT Infrastructure Engineer

Overview

Team:
Resources. As the IT Infrastructure Engineer, you will look after the organisation's IT systems every day. This includes both on-premise systems and cloud-based systems. You will also handle advanced technical support when issues are escalated. Another key part of your job is helping to plan and deliver IT projects.

• Provide technical support and carry out daily maintenance on the organisation's IT systems and applications
• Act as the technical lead for IT projects that support the organisation's overall IT strategy
• Handle complex technical issues that the IT support team cannot resolve
• Lead the setup, maintenance, and administration of the organisation's hardware, software, and core systems

This role is ideal for someone who enjoys working on complex IT projects with a small, dedicated team, and engaging in advanced IT trouble-shooting and problem-solving. There will be opportunities to explore and implement new technologies as we migrate physical systems to the cloud.

• Proven experience maintaining and supporting complex IT infrastructure, both in the cloud and on-premises.
• Microsoft Azure/365
• Windows Server 2016, 2019, 2022 & 2025
• VMware ESXi
• Veeam Backup & Replication
• Disaster recovery
• Networking & VPN technologies
• Ability to install, set up and maintain IT server and network hardware
• Ability to install, update, and maintain firmware and software
• Experience identifying, reducing, and managing cyber security risks
• Experience working on tasks that are part of a wider project or programme
• Experience of the ITIL framework, change management and Agile working

• 28 days' leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees)
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit - 3 x annual Salary

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)