IT Support

IT Support Specialist

Location:

Bristol, England, United Kingdom

Syntegon Bristol, part of the Syntegon Group, specializes in highly efficient secondary packaging machinery for the pharmaceutical, biotech, and food industries. With seamless processes and innovative technologies, we help our customers achieve their goals, from vaccinate filling to sustainable snack packaging.

You will be the visible, trustworthy IT professional colleagues rely on when technology interrupts their work. This role combines rapid incident response with methodical maintenance of the modern workplace. You’ll support desktop and laptop hardware, software (including email and in‑house apps), telephony systems and peripherals—both onsite and remotely. You’ll also collaborate with central IT teams to ensure inventory, deployments and security standards are consistently met across the organisation.

• Provide frontline support to employees by phone, remote tools and onsite visits; triage, log and resolve incidents and service requests in the ITSM tool.
• Troubleshoot desktops, laptops, printers, telephony systems and peripherals; arrange repair or replacement of defective hardware as needed.
• Maintain an accurate device inventory in the CMDB and manage device life cycles (PCs, phones, printers), ensuring consistent deployment standards.
• Install and configure devices to central specifications, support workplace setups and advise users on ergonomics and correct use of applications.
• Act as the coordinating contact between users, central IT domains (servers, network, telephony, printers) and external suppliers/partners.
• Contribute practical user documentation, proactively communicate during disruptions and support central IT projects, releases and process/tool improvements while complying with audit/security requirements.

• Degree in IT or equivalent training/experience in IT support/consulting, with proven experience in a similar role or environment.
• Deep knowledge of Microsoft client OS (Windows 10/11), Microsoft 365 and the hardware/software components of a modern workplace.
• Practical experience with ITSM tools and CMDB processes; basic networking knowledge is advantageous.
• Strong troubleshooting, fault‑finding and deployment skills across hardware and software domains.
• Analytical, systematic approach with the ability to prioritise effectively and meet SLAs.
• Customer‑focused under pressure; familiarity with manufacturing environments and compliance/audit processes is a plus.

• Clear and confident communicator in written, verbal and presentation settings, able to engage stakeholders at all levels.
• Highly organised, reliable and detail‑oriented with strong follow‑through and ownership of tasks.
• Collaborative team player who supports colleagues across teams and locations and coordinates with external partners.
• Strategic thinker with a practical, hands‑on mindset—exercising direct problem‑solving and process improvement.
• Flexible and resilient in a fast‑paced environment, maintaining service quality while responding quickly.
• Improvement‑driven: actively seeks efficiencies and enhancements in tools, documentation and workflows.

• Competitive salary with regular reviews
• 25 days’ holiday plus bank holidays to recharge
• Generous pension scheme with Aviva
• Life assurance of 7 × annual salary for peace of mind
• Simply Health medical cashback plan for everyday healthcare costs
• Income protection after 2 years’ service
• Cycle to Work and Tech schemes to make life easier
• Wellbeing support through Everymind at Work
• A friendly, social culture with regular activities and the chance to grow your career in a global company with a local spirit

Not Applicable

Full‑time

Information Technology

Software Development and IT Services and IT Consulting