Service Technician

Location: Bristol
Contract Type: 6-Month Fixed Term Contract (Inside IR35)
Rate: £18.87 per hour

Is your SC Clearance active and are you ready to join a critical support function immediately?

We are seeking a proactive and meticulous IT Service Technician to become an integral part of our essential operational team. You will directly contribute to maintaining operational continuity and achieving high-priority service targets for a valued client.

You will be empowered to own the end-to-end technical support and logistics for your assigned Hub, ensuring the entire network runs smoothly and efficiently.

• Service Level Ownership: Take full ownership of assigned support tickets (for the Hub and surrounding areas), providing timely updates and expert call management to consistently meet contractual Service Level Agreements (SLAs).

• Asset Integrity Champion: Act as the local authority for hardware stock, meticulously scanning and tracking equipment in and out. Your accuracy ensures the integrity of our entire asset inventory.

• Driving Operational Flow: Efficiently manage the secure disposal process and oversee the replenishment of remote IT lockers, directly ensuring resource availability where it matters most.