Technical Specialist - ASHPs

Are you a HVAC Specialist with hands‑on expertise of fault diagnosis across a range of ASHPs?

Ready to transition off the tools and into an office‑based Technical Helpdesk role? If so, this could be the perfect opportunity for you.

• Highly competitive bonus
• Employer pension contributions at 7%
• Comprehensive private medical and personal accident insurance plans
• Investment in your training and development to encourage and support your career progression within the company

As a Technical Specialist, you’ll leverage your technical expertise to resolve a variety of customer queries, translating their concerns into effective troubleshooting strategies.

• Acting as the point of escalation to resolve installation and/or service enquiries, knowing the right questions to ask to reach a conclusive diagnosis
• Competent with electrical schematics and problem solving in a fast‑paced environment
• Building strong relationships and trust with customers through excellent communication
• Customer‑service centric, upholding the most professional, personable demeanour throughout to deliver service excellence

• Total technical astuteness, strong ability to diagnose and resolve issues across a range of ASHPs; specific Daikin Altherma experience would be highly advantageous
• City & Guilds in Heating & Ventilation Level 2 or equivalent experience
• F‑gas (2079) qualified, with adept experience handling refrigerants
• G3 unvented cylinders hot water systems
• Passion for mastering all technical issues, having been a point of escalation to resolve breakdowns and reactive service call‑outs

Interview 1:
Introduction and Exploration Call – With Your Daikin Recruitment Business Partner.

Purpose:

For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.

Interview 2:
Structured Interview – With Hiring Manager.

Purpose:

Detailed discussion to explore your work experience and delve into Daikin’s operations, focusing on the specifics of the role.

Interview 3:
Final Formal Interview – With Hiring Manager and a Senior Management Team Member.

Purpose:

Your opportunity to demonstrate your technical knowledge and expertise, by answering some in-depth technical questions relevant to the role.

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 100 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.

We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.

Referrals increase your chances of interviewing at Daikin UK by 2x.