Food & Beverage Assistant

About the Role

Waiter / Waitress – Hotel du Vin Avon Gorge Hotel (Bristol)

Salary: £12.30 per hour, average tronc £1.80 / hour (approx. £14.10 / hour total)

Hours: Full-time 37.5 hours per week

Location: The Avon Gorge Hotel, Bristol

Contract: Permanent

As a Waiter / Waitress you’ll be the friendly face of our restaurant, delivering outstanding service, making guests feel special and helping create the warm welcoming atmosphere that defines Hotel du Vin. Working closely with the kitchen and management you’ll ensure every service runs smoothly and every guest leaves smiling.

Great Pay: £12.30 per hour average tronc of £1.80 / hour

Full‑time Security: 37.5 hours per week

Flexible

Shifts:

Open 7 days a week for a work‑life balance

Career Growth: Promotion from within with clear progression to F&B Management

Top‑Quality Training: Nationally recognised hospitality apprenticeships and detailed brand training

• Generous staff discounts on food, drink & stays across sister hotels
• Free meals on duty
• Employee recognition schemes
• Uniform provided
• Annual events & celebrations

• Love delivering great guest experiences
• Confident, approachable and professional
• Work well under pressure and thrive in a busy environment
• Have a genuine interest in hospitality and great food & wine

• Heavily discounted Staff Room Rates at Malmaison Hotel du Vin and Frasers Hospitality – rooms available from £65 per night.
• Discounted Friends and Family Room Rate – 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high street shops, experiences, holidays and much more.
• Cycle to Work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1,500 (just for getting your mates jobs!).
• Uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• Wellness & National Campaign Days Calendar – promotes activities like Pay Day Lunches, Treats, National Popcorn Day, Mental Health Awareness Week and more.
• Wagestream – instant access to your pay as it’s earned. Lets you track wages in real time and save directly from your salary.
• Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner Bed & Breakfast.
• Support for The Brain Charity – helping people with neurological conditions.
• Employee Assistance Programme – free confidential advice available 24/7 to you and your family.

• 100 % of our electricity is generated using renewable energy (mostly from wind farms across the UK).
• We recycle a minimum of 70 % of the waste from our hotels, championed by our Sustainability Council.
• We use a chemical‑free cleaning system in bedrooms and public areas and an enzyme‑based eco‑friendly system for the kitchens.
• Volunteers can work for sustainable charities for 2 days per year on full pay instead of normal workplace.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.