Guest Operations Supervisor

Guest Operations Supervisor

Job Number: HOT0 C831

Hampton by Hilton Bristol Airport
Bristol Airport, Bristol BS48 3DY

£27,000 up to £28,000 a year (39 Hours a week)

Travel and food discounts: discounted hotel nights plus 50% off F&B (subject to individual outlets)

• Team Member Referral Program
• Free Car Park
• Discounted bus fares to and from the city centre, £1.50 each way
• Holiday: 28 days including bank holidays (increasing yearly)
• Discounted meals on duty
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free uniforms and laundry services available, depending on the role
• Grow your career: access to a network of 9000+ hotels across 100+ countries (subject to local right to work rules)
• Personal Development: programmes designed to support your career and achieve your goals

A Guest Operations Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.

• Ensure efficient operation of Food and Beverage outlets and Front Desk
• Control the flow of customers and orders throughout service
• Manage all transactions during service
• Ensure all outlets are staffed according to business levels
• Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
• Maximise sales revenue through up‑selling and marketing programmes
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation

• Previous experience in organising Food and Beverage service in a range of outlets
• Front Office experience in the hotel/leisure/retail sector
• Excellent supervisory skills
• Excellent interpersonal, communication, and delegation skills
• Flexibility to respond quickly and positively to a range of work situations
• Calm and organised
• Committed to delivering high levels of customer service
• Interest in developing others to be part of a winning team

• Previous experience as a Duty Manager
• Previous experience at Supervisory level

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Hilton Brands | Global Hospitality Company

Full-time

Hampton by Hilton

Guest Services, Operations, and Front Office