Receptionist, Healthcare

Overview

A great opportunity has arisen to join our centralised outpatients team as a Receptionist!

Centralised Outpatient Services at North Bristol NHS Trust support the clinical divisions and specialties to administer their outpatient services. The service comprises our patient-facing Reception Team, our telephone and email-based Patient Contact Centre and our administrative Booking and Referrals Teams.

This is a dynamic service with opportunities for future development for staff who excel in their roles. This is a patient-focused environment, where we are committed to supporting professional growth and career progression.

Interviews will take place in person, unfortunately remote interviews will not be accepted. Applicants will also be required to complete a literacy test and an IT skills assessment as part of the selection process.

Patients are sometimes nervous and confused when they attend a hospital, and being greeted by a Receptionist who is professional and helpful makes a real difference.

The efficiency of the Receptionist in the outpatient environment ensures that patients are promptly booked in and checked out of clinics, and that associated queries are dealt with, such as patient transport issues.

As well as the first point of contact on-site in the hospital, the Receptionist is often also the last point of contact. The post holder ensures processes are followed, and when this is not the case, that issues are escalated appropriately. They are also responsible for administratively outcoming the clinical decision agreed with the patient.

Post holders are required to have well developed communication skills as not only will you deal with patients and carers, but you will be in regular contact with nurses and doctors. You will also be required to be/become proficient in the use of the IT Patient Administration System (PAS).

• Be the first point of contact on-site and the last point of contact, ensuring processes are followed and issues escalated when necessary.
• Promote a professional and helpful environment for patients who may be nervous or confused when attending hospital.
• Promptly book in and check out patients from clinics and handle queries (including patient transport issues).
• Communicate effectively with patients, carers, nurses and doctors.
• Work towards proficiency in the IT Patient Administration System (PAS) and related IT tasks.
• Support administrative booking and referrals tasks as part of the centralised outpatient services.

• Excellent communication skills with patients, carers and healthcare staff.
• Proficiency in IT systems, including the IT Patient Administration System (PAS).
• Willingness to complete literacy and IT skills assessments as part of the selection process.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building  are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.