Resident Liaison Officer

Location:

Bristol/Bath/Newport Salary: £30,000 + staff benefits Job Type: Full-time | Permanent About the Role We are recruiting a Resident Liaison Officer (RLO) to support refurbishment and improvement works within occupied social housing properties across the Bristol area. This is a key customer-facing role, acting as the link between residents, site teams, and project management to ensure works are delivered smoothly, safely, and with minimal disruption.

Key Responsibilities - Act as the main point of contact between residents, site teams, and project managers - Carry out pre-start resident visits, explaining the scope and programme of works - Issue resident letters, access schedules, and regular progress updates - Manage resident queries, concerns, and complaints with empathy and professionalism - Support vulnerable residents and ensure reasonable adjustments are implemented - Organise and attend resident meetings and engagement events - Ensure residents understand health & safety and access requirements - Maintain accurate records of communications, access issues, and feedback