Roaming Patient Transport Liaison Officer

Overview

We have a fantastic opportunity to support your local community and join us as a Roaming Patient Transport Liaison Officer based within the South West.

The Roaming Patient Transport Liaison Officer provides operational and patient-facing support across multiple community hospitals (Bristol, Corsham, Bath, Chippenham & surrounding areas). Acting as a key point of contact during periods of increased demand, the role supports bed management, patient enquiries and risk assessments, while maintaining strong working relationships with wards, discharge lounges and bed managers.

The role will also include working as a single crew Ambulance Care Assistant, transporting patients to and from their medical appointments and between healthcare facilities. This includes supporting manual handling and communicating effectively with patients and relatives, and ensuring safe handover to healthcare staff or family members.

This is a permanent full time position working 37.5hrs pw and will be split into;

• 3 x 7.5 days roaming PTLO responsibilities &
• 2 x 7.5 days ACA responsibilities – Monday – Sunday

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• Company sick pay covering full salary for 20 days after 2 years’ service.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Hospital cash plan benefits with sickness protection scheme.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

• Being the point of contact for your designated Trusts if they fall into a bed crisis; patients’ queries, risk assessments among other things.
• Attend meetings on an ad-hoc basis.
• To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
• Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.
• To assist operational managers with issues that arise throughout the day.
• Dealing with patient’s enquiries and questions as and when they arise.
• Familiarisation with EMED policies, processes, and standard operating procedures.
• Support with complex lifting where required, and moving patients between wards/departments.

• Assisting in the transportation of ‘end of life’ service users, ensuring a high level of empathy is present at all times.
• Building rapport by effectively communicating with patients and their relatives/friends.
• Responsible for lifting, securing and helping service users in and out of the Ambulance.
• Assist with the handing over of patients to appropriate staff on arrival at treatment centres/hospitals or to family/friends at their homes.

• Hold a valid UK manual driving licence.
• Be able to work flexible shifts.(with notice)
• An effective communicator and experience of communicating with others in what can often be emotional circumstances.
• Be physically fit for patient handling and moving.
• Have experience of working in a healthcare / hospital setting.
• Thorough working knowledge of…